Difference between revisions of "Windows VPN Setup"

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Revision as of 18:10, 5 February 2014

Exclaim.png The VPN CAN work on Windows 8 and 8.1, however it is NOT officially supported. Follow the instructions below for the unofficial fix.

Step by step tutorial video

Obtaining and installing the Cisco VPN Client

The VPN client can now be found in "My Akron Experience" under the Technology Support section of "My Akron Experience". The file may also be obtained from the ZipSupport Center. You will need a USB flash drive, or other portable media to which our support experts will copy the file.

Alternatively, you can connect directly to the Home Use Downloaded center: http://uakron.onthehub.com/

Fix for Windows 8 and 8.1

There is a way to get the VPN to work on Windows 8 and 8.1, but it is not an official fix supported by either Windows or Cisco. What that means is that we can not guarantee with 100% certainty that it will work on your computer, however it should most likely work. In order to get the VPN to work, install the VPN and then download this for 64bit machines or download this for 32 bit machines file. After downloading the file just open it and click yes when it asks you if you want to let it make changes to your computer. If you are curious as to what exactly the file does, just right click on it after downloading and choose Edit

Using the Cisco VPN Client for Windows

To begin using the Cisco Systems VPN Client:
1. After the computer reboots, it places a 'UA VPN' icon on your Desktop
2. Click this icon to start the program

After launching the client, you will see this screen:

Client Startup


1. Click the Connect button.
2. Enter your UAnetID and password.
3. It will connect and show the VPN icon in your taskbar near the clock.

In order to disconnect:

VPN Disconnect


1. Right click the VPN icon in the taskbar.
2. Select Disconnect.

Errors Connecting to the VPN

Failed to enable Virtual Adaper

If you are receiving the message: "Reason 442: Failed to enable Virtual Adapter"

  • Open the registry
  • Open the key: HKEY_LOCAL_MACHINE>SYSTEM>CurrentControlSet>Services>CVirtA
  • Locate the value "DisplayName"
  • Edit the value by deleting all text to the left of "Cisco Systems VPN Adapter for 64bit Windows."
  • Click "Ok", to save the new value
  • Reconnect to the VPN, the error message should no longer appear.