Difference between revisions of "Support Desk"

From The University of Akron Support Wiki
Jump to: navigation, search
(fixed text)
Line 1: Line 1:
 
{{location|
 
{{location|
|name=Support Desk (a.k.a ZipSupport)
+
|name=ZipSupport)
|phone=x6888
+
|phone330 972 6888
 
|email=tlsc@uakron.edu
 
|email=tlsc@uakron.edu
 
|map=
 
|map=

Revision as of 17:45, 9 July 2007

Name: ZipSupport)

Phone: {{{phone}}}

Email: tlsc@uakron.edu

Address: Bierce Library Rm 69

Map:

The Support Desk is designed to be a front-end support group. Since most problems can be solved without needing physical technical assistance, the Support Desk offers over the phone basic troubleshooting and in person wireless setups. If a problem is too severe for the help desk to support, they will refer customers to SCSS or open a work-order/ticket.

Support Desk Specialties

The Support Desk is great for reseting passwords, helping inform students of how to setup many different connections, and directing calls for further assistance. Most support questions initially go through the Support Desk.