Difference between revisions of "Reset Internet Explorer"

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==See Also==
==See Also==
* [[Reset browser]]
* [[Reset browser]]
* [[IE Page Cannot Be Displayed]]

Revision as of 19:38, 5 May 2009

Clear Internet Explorer's cache (versions 7 and 8)

Why should I clear my cache?

Many users are reporting "Internet Explorer cannot display the page" when using the UAnet Services website to reset their password or for it's various other tools. This problem is commonly caused by Internet Explorer's cache. While Internet Explorer is making large strides to become a stable, safe, standards compliant browser, it simply isn't there yet. As a result it will arbitrarily display this error when submitting forms to CGI based websites such as The University of Akron's UAnet Services site. There are many reasons why this may happen and the best approach to resolving this issue is by attempting to fix all of the common causes: improperly caching pages, maintaining too large of a cache, SSL certificate caching, security zone misconfiguration, etc.

Before you start

Please ensure that all Internet Explorer windows are closed prior to performing the actions described on this page. Also ensure that all applications that may be using Internet Explorer to render content are closed, this includes AIM, Yahoo! Messenger, Steam, Microsoft Office, etc. Once you have completed the steps described on this page it is a good idea to restart your computer; while this step isn't necessary in all cases, it's better eliminate potential problems.

Accessing Internet Options

To reset the Browser Settings for Internet Explorer 7 and 8, access the Internet Options dialog:

  1. Click 'Start'
  2. Then click on 'Control Panel'
  3. Open 'Internet Options'

Clear the cache

Temporary Internet files and history

There are minor differences between IE7 and IE8. Internet Explorer 7 will have buttons, and Internet Explorer 8 will have checkboxes. The screenshots shown are for Internet Explorer 8.

Step 1
Steps 2 though 8
  1. At the 'General Tab' – Under the heading 'Browsing History' click 'Delete'
  2. Uncheck 'Preserve Favorites website data' (IE8 only).
  3. Click/Check 'Delete Files', click 'Yes' to confirm (IE7 only).
  4. Click/Check 'Delete Cookies', click 'Yes' to confirm (IE7 only).
  5. Click/Check 'Delete History', click 'Yes' to confirm (IE7 only).
  6. Click/Check 'Form Data', click 'Yes' to confirm (IE7 only).
  7. Check 'In Private Filtering data' (IE8 only).
  8. Click 'Close' if you are using IE7 or 'Delete' if you are using IE8.

Check the size of the cache

Prior to Internet Explorer 7, IE allowed you allocate a percentage of disk space for caching 'temporary Internet files' (which was the default). In starting with version 7 Microsoft removed the option for using a percentage. Since high density hard drives have become increasingly inexpensive to manufacture, the percentage of disk space used what generally much larger than needed. During the upgrade process Internet Explorer will change the size of disk space to use for caching to 1024MB (1GB) if the percentage of of disk space was over 1GB. This is still far too large for the general user and Microsoft recommends the amount of disk space used for caching to fall between 50 and 250MB. If your cache size is too large it can cause unexpected problems and result in a slower and less responsive experience.

Step 1
Steps 2 and 3
  1. Click 'Settings'
  2. 'Check for newer versions of stored pages' should be set to 'Automatically'
  3. Ensure that 'Disk space to use' is between the recommended 50MB and 250MB
  4. Click OK

Clear the SSL State

Steps 1 and 2
  1. Click on the 'Content' tab
  2. Under the 'Certificates' heading click 'Clear SSL State'
  3. Click OK to confirm
  4. Click OK to close the menu

Reset 'Advanced Settings'

Steps 1 and 2
  1. Click 'Advanced'
  2. Click 'Restore Advanced settings'

See Also