Office 365

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Revision as of 20:27, 12 December 2019 by Nds39 (Talk | contribs) (Added link to training for 365 applications)

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The University provides Office 365 licenses to enrolled students, faculty, and staff. This page provides instructions on how to download, install, and setup Microsoft Office 365.

Free training on Office 365 applications can be found at the Office 365 Training Center.

Installing Office 365

Navigate to and use your full email address to login. ( for students and for faculty)

Installing O365 Step1.jpeg

If you have created a personal Microsoft account with your UA email, you may need to specify which account you wish to log in to.

In this case, select the Work or school account.
Installing O365 Step2.jpeg

Enter in your password and sign in

Installing O365 Step3.jpeg

Once you are signed into your dashboard, select Install Office and run the installer.

Installing O365 Step4.jpeg

*Notice: If nothing appears on your dashboard and you are a student or faculty member, please contact the IT helpdesk

Office 365- Exchange/Outlook

This page, Setups has links on how to set up some of the more common e-mail clients, as well as Mozilla Thunderbird. As of now we have not updated the E-mail section of our wiki to reflect the migration as we want to wait until everything is done and ready to go so that we can provide the most thorough and accurate instructions.

For most e-mail clients just entering your FULL e-mail address (ie. and not just zippy), along with your password will allow your authentication.

NOTE: Thunderbird does not officially support the Exchange protocol, and is not actively maintained by the Mozilla Foundation. It is recommended that user choose either MS Outlook (is free for fac/staff through Office 365) and can be downloaded here, or Apple Mail if using a Mac.

Forwarding the Exchange Online Mailbox

Use this link to gain instructionson forwarding the online mailbox

Letter to Users

Letter to users who will be migrated:

Dear University of Akron Faculty/Staff:

Information Technology Services has begun the project to move our on premise Exchange email system to Exchange Online, a new “Cloud” based version of Microsoft’s Exchange email server.

Your email box is scheduled to migrate at 11:30pm this evening. In order to prepare for this migration, please ensure you close any running Email Clients. If you forget to close these applications you might receive the following message. You should re-launch your mail application to re-sync your Exchange Mailbox.

Restart outlook.png

Upon restarting Outlook you will be prompted for your password (see screen shot below). Your email address should already be present, enter your password and select the checkbox to “Remember my credentials”. Click the OK button.

Enter pswd.pngEnter instuc.png
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Outlook will open and you should see the message “Connected to Microsoft Exchange” in the bottom right corner of the Outlook window.

If you use a mobile device such as an iPhone or Android Phone you will have to manually modify your Exchange server settings and there are guides to do this at the following
link [LINK]

If you experience any trouble with your mail after the migration has occurred you should contact the Zip Support Desk (330-972-6888) and a member of their staff will assist you with your email issue.


Known Issues

These are the known issues with the Exchange migration

Category Issue Date Status Notes
Exchange Online Issue When setting up Outlook with Exchange Online on Domain Join computer, Outlook request user sign in, Single SignOn does not appear to work 2/8/2015 Complete Exchange Online uses Windows Basic Authentication so our Single Signon / NTLM Authentication will not work so users will be required to enter their password to connect to Exchange Online. They can save this password.
Exchange Online Limitation Exchange Online has some limitations specifically message recipient and sender limits 2/8/2015 On Going Microsoft has published their current recipient and sender limits at the following webpage
Outlook Client Issue Reports of Exchange Mailbox Rules not working correctly. 2/17/2015 Complete The recommendation is to recreate the rule after mailbox has been migrated to Exchange Online
OWA Functionality User reported pasting URL in the OWA body did not work correctly 2/17/2015 Complete Internet Explorer 9 appears to have an issues with pasting in Outlook Web App, Check out for a work around.
Mobile Functionality User reported that Touchdown App for Android required a special configuration to get to work with Exchange Online 2/17/2015 Complete Please refer to for more information on configuring Touchdown Email Client on Android Mobile Device.
Exchange Online Issue Users with Exchange Auto-Reply/Out of Office Message at time of migration might continue to see Out of Office after migration is complete but Message is turned off in Outlook and OWA 2/23/2015 Complete The fix was turn on the out of office message back on and then turn it off.
Mobile Functionality Users who have AirWatch managed devices cannot modify their IOS Exchange settings. 2/23/2015 Investigating User is going to figure out what we can do with AirWatch to aid in the migration of Exchange mailboxes.
Lync/Exchange Online Integration Users with Exchange Online mailboxes and On Premise Lync accounts may receive a prompt for Exchange Credentials in Lync 2013 2/7/2015 Investigating This functionality only allows Lync 2013 to pull Exchange Calendar information and Out of Office messages. Entering your credentials makes the prompt go away for a little while but might return.
Exchange Online Issue Users who have been migrated to Exchange Online and set an Out of Office Auto Reply for inside Organization & Outside Organization 3/5/2015 Investigating When a user sets their Out of Office Auto Reply for Inside Organization. The auto reply will only be sent to users who are in the same Exchange Online organization. Anybody that has not been migrated yet will be considered outside the organization and will receive the Outside Organization Auto Reply. Once all users have been migrated to Exchange Online this issue will be resolved.
OWA Functionality Users can go into their OWA options and turn on the "Clutter" feature. This feature will help you decided what Mail is considered important to you and ensure that mail is in your inbox. The rest will be filtered out to a New Clutter Folder. Similar to the Junk Mail Feature 3/7/2015 Investigating Recommendation is to disable this feature in OWA. This can be done by logging into OWA and going to the Office 365 Gear -> Options -> Mail -> Clutter and turning the feature off.
Mail Client Functionality Mozilla Thunderbird Sending Email 3/22/2015 Complete For instructions on setting up Mozilla Thunderbird please visit for Email Client Setup Guides
OWA Functionality Access OWA with Internet Explorer 4/2/2015 Investigating In order to use OWA with Internet Explorer the user must be logged into Windows with their own UANET account. This issue will only affect UANET domain joined computers and will not affect personally owned computers. The current workaround is to use a Non-Internet Explorer browser.
OWA Functionality Out of Date Microsoft updates prevent logging into OWA on Internet Explorer 4/2/2015 Investigating User reported that they cannot log into OWA after migration using IE 9 on their University computer. User was able to log into OWA successfully using Mozilla Firefox browser. Tech checked settings on User's computer and found that the computer had not been getting any Microsoft campus updates. Microsoft System Center 2012 client was missing under All Programs. User has also been getting messages reporting that their Microsoft software is invalid. Computer will require Software updates to be installed by Micro Tech to further investigate problem.
Exchange Online Issue Email Forwarding Broke 4/2/2015 Complete If users setup mail forwarding from their Exchange account to another email address. After migration this will break. To fix this manually go into Exchange Online OWA and click on the Office 365 Options/Gear Icon in the upper right corner of the OWA webpage. Go To Mail > Accounts > Forwarding. Select the radio button next to Start Forwarding and Enter the email address you wish to forward to. Update 4/7/2015- The Exchange Admins have written a script to pull any email forwarding prior to Exchange Online Migration. After accounts are migrated another script is run to reset forwarding.
Mail Client Functionality Microsoft Entourage for Mac 4/3/2015 Complete Microsoft Entourage for Mac 2008 or older is not supported with Microsoft Exchange Online. User with University owned equipment are encouraged to open a ticket to have their MS Office for Mac upgraded to the latest supported version.
Mail Client Functionality Apple Mac Mail 4/8/2015 On Going In some cases, Apple Mac Mail accounts that have migrated to Exchange Online are failing to autodiscover the new configuration settings directing them to Exchange Online. A workaround is to go into Apple System Preferences click Internet Accounts. Find your UA Exchange Account and delete it. Then click Exchange and enter your email address and password to configure your Exchange account this will get the correct settings.