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= Office 365 =
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== Introduction ==
 
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<p>The University provides Office 365 licenses to enrolled students, faculty, and staff. This page provides instructions on how to download, install, and setup Microsoft Office 365.
== Letter to Users ==
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'''Letter to users who will be migrated:'''<br>
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<br>
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<br>
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<br>
 
<br>
 
<br>
 
<br>
Dear University of Akron Faculty/Staff:
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Free training on Office 365 applications can be found at the [https://support.office.com/en-us/office-training-center Office 365 Training Center].</p>
  
Information Technology Services has begun the project to move our on premise Exchange email system to Exchange Online, a new “Cloud” based version of Microsoft’s Exchange email server.<br><br>
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== Installing Office 365 ==
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<p><center>Navigate to [https://login.microsoftonline.com login.microsoftonline.com] and use your <i>full</i> email address to login. (@zips.uakron.edu for students and @uakron.edu for faculty)<br>
Your email box is scheduled to migrate at '''11:30pm this evening'''. In order to prepare for this migration, please ensure you close any running Email Clients. If you forget to close these applications you might receive the following message. You should re-launch your mail application to re-sync your Exchange Mailbox. <br>
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[[File:Installing O365 Step1.jpeg|600px]]
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</center><br></p>
  
[[image:Restart_outlook.png]]<br>
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<p><center>If you have created a personal Microsoft account with your UA email, you may need to specify which account you wish to log in to.
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In this case, select the '''Work or school account'''. <br>
Upon restarting Outlook you will be prompted for your password (see screen shot below).  Your email address should already be present, enter your password and  select the checkbox to '''“Remember my credentials”'''. Click the OK button.<br>
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[[File:Installing O365 Step2.jpeg|600px]]
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<br></center></p>
  
[[image:enter_pswd.png]][[image:enter_instuc.png]]<br>
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<p><center>Enter in your password and <i>sign in</i><br>
[[image:check_box.png]]<br><br>
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[[File:Installing O365 Step3.jpeg|600px]]
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<br></center></p>
  
Outlook will open and you should see the message '''“Connected to Microsoft Exchange” '''in the bottom right corner of the Outlook window.<br>
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<p><center>Once you are signed into your dashboard, select <i>Install Office</i> and run the installer.<br>
[[image:connected.png]] <br><br><br>
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[[File:Installing O365 Step4.jpeg|600px]]
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<br></center></p>
If you use a mobile device such as an iPhone or Android Phone you will have to manually modify your Exchange server settings and there are guides to do this at the following<br>
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link [LINK] <br>
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If you experience any trouble with your mail after the migration has occurred you should contact the Zip Support Desk (330-972-6888) and a member of their staff will assist you with your email issue.
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{{Note|If nothing appears on your dashboard and you are a student or faculty member, please contact the [[Contact us|Help Desk]]}}
  
Sincerely,<br><br><br>
 
  
= Known Issues =
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==OneDrive==
<br>
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For information about Microsoft OneDrive, please visit our [[OneDrive|OneDrive Page]].
<br>
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<p>These are the known issues with the Exchange migration</p>
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<table>
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<table border="1" cellspacing="0" cellpadding="2" width="1000">
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<tr>
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<td valign="top" width="40">Category</td>
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<td valign="top" width="400">Issue</td>
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<td valign="top" width="10>Date</td>
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<td valign="top" width="20">Status </td>
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<td valign="top" width="151">Notes</td>
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</tr>
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<tr>
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== Office 365- Exchange/Outlook ==
<td valign="top" width="40">1.Exchange Online Issue </td>
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This page, [http://www.uakron.edu/training/mobilesetup.dot Setups]  has links on how to set up some of the more common e-mail clients, as well as Mozilla Thunderbird. As of now we have not updated the E-mail section of our wiki to reflect the migration as we want to wait until everything is done and ready to go so that we can provide the most thorough and accurate instructions.  
<td valign="top" width="400">When setting up Outlook with Exchange Online on Domain Join computer, Outlook request user sign in,
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Single SignOn does not appear to work</td>
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<td valign="top" width="10>2/8/2015</td>
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<td valign="top" width="20">Complete</td>
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<td valign="top" width="300">Exchange Online uses Windows Basic Authentication so our Single Signon / NTLM Authentication will not work so users will be required
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to enter their password to connect to Exchange Online. They can save this password.</td>
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</tr>
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<tr>
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For most e-mail clients just entering your FULL e-mail address (ie. zippy@uakron.edu and not just zippy), along with your password will allow your authentication.  
<td valign="top" width="40">2.Outlook Client Issue </td>
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<td valign="top" width="400">Reports of Exchange Mailbox Rules not working correctly.</td>
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<td valign="top" width="10">2/17/2015</td>
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<td valign="top" width="20">Investigating</td>
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<td valign="top" width="300">The recommendation is to recreate the rule after mailbox has been migrated to Exchange Online</td>
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</tr>
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<tr>
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NOTE: Thunderbird does not officially support the Exchange protocol, and is not actively maintained by the Mozilla Foundation.  It is recommended that user choose either MS Outlook (is free for fac/staff through Office 365) and can be downloaded [https://portal.microsoftonline.com/ here], or Apple Mail if using a Mac.  
<td valign="top" width="40">3.OWA Functionality</td>
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<td valign="top" width="400">User reported pasting URL in the OWA body did not work correctly</td>
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<td valign="top" width="10">2/17/2015</td>
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<td valign="top" width="20">Complete</td>
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<td valign="top" width="300">Internet Explorer 9 appears to have an issues with pasting in Outlook Web App, Check out http://community.office365.com/en-us/f/158/t/234722.aspx for a work around.</td>
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</tr>
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<tr>
 
<td valign="top" width="40">4.Mobile Functionality </td>
 
<td valign="top" width="400">User reported that Touchdown App for Android required a special configuration to get to work with Exchange Online</td>
 
<td valign="top" width="10">2/17/2015</td>
 
<td valign="top" width="20">Investigating</td>
 
<td valign="top" width="300">Please refer to [http://www.uakron.edu/training/mobilesetup.dot] for more information on configuring Touchdown Email Client on Android Mobile Device.</td>
 
</tr>
 
  
<tr>
 
<td valign="top" width="40">5.OWA Functionality </td>
 
<td valign="top" width="400">User reports that OWA only works with Apple Safari</td>
 
<td valign="top" width="10">2/17/2015</td>
 
<td valign="top" width="20">Complete</td>
 
<td valign="top" width="300">Not sure if this accurate. I have used OWA in Firefox and Chrome running on a Mac and have not had any issues.  User's issue was due to password management/auto insert and not authorizing him to sign into Office 365/ADFS.  Bob had Password Management software attempt to fill in Login ID and Password Information on the portal.microsoftonline.com webpage. This will not work and you must redirect to on premise ADFS page.
 
</td>
 
</tr>
 
  
<tr>
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=== Forwarding the Exchange Online Mailbox ===
<td valign="top" width="40">6.Exchange Online Issue </td>
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<td valign="top" width="400">Users with Exchange Auto-Reply/Out of Office Message at time of migration might continue to see Out of Office after migration is complete but Message is turned off in Outlook and OWA</td>
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<td valign="top" width="10">2/23/2015</td>
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<td valign="top" width="20">Complete</td>
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<td valign="top" width="300">User had an out of office message on during his migration and the potential fix was turn on and turn off the out of office message.</td>
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</tr>
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<tr>
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Use this link to gain [http://www.uakron.edu/dotAsset/a0a21d52-ee1d-4bc8-9394-dc91d08d3e64.pdf instructions]on forwarding the online mailbox
<td valign="top" width="40">7.Mobile Functionality </td>
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<td valign="top" width="400">Users who have AirWatch managed devices cannot modify their IOS Exchange settings. </td>
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<td valign="top" width="10">2/23/2015</td>
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<td valign="top" width="20">Investigating</td>
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<td valign="top" width="300">User is going to figure out what we can do with AirWatch to aid in the migration of Exchange mailboxes.</td>
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</tr>
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<tr>
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<td valign="top" width="40">8.Lync/Exchange Online Integration </td>
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[[Category:IT Services]]
<td valign="top" width="400">Users with Exchange Online mailboxes and On Premise Lync accounts continually receive a prompt for Exchange Credentials in Lync</td>
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[[Category:Microsoft]]
<td valign="top" width="10">2/7/2015</td>
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<td valign="top" width="20">Investigating</td>
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<td valign="top" width="300">This functionality only allows Lync to pull Exchange Calendar information and Out of Office messages. Entering your credentials makes the prompt go away for a little while but does return. Will come back to this issue later.</td>
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</tr>
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<tr>
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<td valign="top" width="40">9.Exchange Online Issue </td>
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<td valign="top" width="400">Users who have been migrated to Exchange Online and set an Out of Office Auto Reply for inside Organization & Outside Organization</td>
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<td valign="top" width="10">3/5/2015</td>
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<td valign="top" width="20">Investigating</td>
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<td valign="top" width="300">When a user sets their Out of Office Auto Reply for Inside Organization. The auto reply will only be sent to users who are in the Same Exchange Online organization. Anybody that has not been migrated yet will be considered outside the Organization and will receive the Outside Organization Auto Reply. Once all users have been migrated to Exchange Online this will be less of a problem.</td>
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</tr>
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<tr>
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<td valign="top" width="40">10. OWA Functionality</td>
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<td valign="top" width="400">Users can go into their OWA options and turn on the "Clutter" feature. This feature will help you decided what Mail is really important to you and ensure that mail is in your inbox. The rest will be filtered out to a New Clutter Folder. Similar to the Junk Mail Feature</td>
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<td valign="top" width="10">3/7/2015</td>
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<td valign="top" width="20">Investigating</td>
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<td valign="top" width="300">Recommendation is to disable this feature in OWA. This can be done by logging into OWA and going ot the Gear -> Options -> Mail -> Clutter and turning the feature off.</td>
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</tr>
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<tr>
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<td valign="top" width="40">11. </td>
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<td valign="top" width="400"></td>
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<td valign="top" width="10"></td>
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<td valign="top" width="20"></td>
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<td valign="top" width="300"></td>
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</tr>
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-->
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</table>
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= Frequently Asked Questions =
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''This Section is still being built''
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Latest revision as of 13:01, 15 April 2020

Introduction

The University provides Office 365 licenses to enrolled students, faculty, and staff. This page provides instructions on how to download, install, and setup Microsoft Office 365.

Free training on Office 365 applications can be found at the Office 365 Training Center.

Installing Office 365

Navigate to login.microsoftonline.com and use your full email address to login. (@zips.uakron.edu for students and @uakron.edu for faculty)
Error creating thumbnail: Unable to save thumbnail to destination

If you have created a personal Microsoft account with your UA email, you may need to specify which account you wish to log in to.

In this case, select the Work or school account.

Error creating thumbnail: Unable to save thumbnail to destination

Enter in your password and sign in
Error creating thumbnail: Unable to save thumbnail to destination

Once you are signed into your dashboard, select Install Office and run the installer.
Error creating thumbnail: Unable to save thumbnail to destination

Note: If nothing appears on your dashboard and you are a student or faculty member, please contact the Help Desk


OneDrive

For information about Microsoft OneDrive, please visit our OneDrive Page.

Office 365- Exchange/Outlook

This page, Setups has links on how to set up some of the more common e-mail clients, as well as Mozilla Thunderbird. As of now we have not updated the E-mail section of our wiki to reflect the migration as we want to wait until everything is done and ready to go so that we can provide the most thorough and accurate instructions.

For most e-mail clients just entering your FULL e-mail address (ie. zippy@uakron.edu and not just zippy), along with your password will allow your authentication.

NOTE: Thunderbird does not officially support the Exchange protocol, and is not actively maintained by the Mozilla Foundation. It is recommended that user choose either MS Outlook (is free for fac/staff through Office 365) and can be downloaded here, or Apple Mail if using a Mac.


Forwarding the Exchange Online Mailbox

Use this link to gain instructionson forwarding the online mailbox