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Revision as of 20:44, 11 February 2020 by Nds39 (Talk | contribs) (Steps to Remove Malware)

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Malware, short for malicious software, is a software designed to secretly access a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Although malware can seem intimidating there are many free programs available to assists computer user's of all ability to take action against malware on their computer.

Useful Anti-Malware Software

Below are the two most common programs used at the Help Desk to seek out and remove malware on computers. Click on any link for further information about the specific program as well as a location on where it can be downloaded.

Steps to Removing Malware

Step One: Get On Computer

  • In some cases, malware controls the entire computer. This means that it can also prevent anti-malware programs from being installed or run. If this is the case, the first step is to kill the processes controlling the computer. This can be done by either booting the computer into Safe Mode or using the program Rkill.
  • For instructions on how to boot your computer into Safe Mode please click the following Link
    • Once you have corrected the problem, then you can reboot and Windows will load normally.
  • An alternative to Safe Mode is to run the program Rkill. This software will stop processes that are known to be associated with malware so that anti-malware programs can be installed and run. Please click on this link for further information on this software.

Step Two: Install and Run Anti-Malware Software

Now that the you're into your computer, you can install an antimalware software. For instructions on how to download/install or use the suggested anti-malware software please see the Useful Anti-Malware Software links. Allow the program to run a complete scan so it can identify and remove any traces of malicious software.

Step Three: Reboot

After removing any potential threats to the computer, it is important to restart the computer and let it boot normally into Windows. If the computer boots successfully and there are no signs of malware, continue your regular activities on your computer.

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Malware Still Present After Reboot
If there are issues caused by a malware programs that still persist after following these steps please contact the Help Desk for further Assistance. Laptops or Desktops can be brought to our walk-in center in Bierce Library room 52C or to the Computer Center, located on the corner of Carroll Street and Wolf Ledges