Difference between revisions of "Malware"

From The University of Akron Support Wiki
Jump to: navigation, search
(Created page with '=Malware= Malware, short for malicious software, is a software designed to secretly access a computer system without the owner's informed consent. The expression is a general te…')
 
Line 27: Line 27:
  
 
{{Yellowbox|Malware Still Present After Reboot|If there are issues caused by a malware programs that still persist after following these steps please contact the ZipSupport Center for further Assistance. Laptops can be brought to our walk-in center in Bierce Library room 52c. '''Desktops must be brought to the Computer Center building''', located on the corner of Carrol Street and Wolf Ledges}}
 
{{Yellowbox|Malware Still Present After Reboot|If there are issues caused by a malware programs that still persist after following these steps please contact the ZipSupport Center for further Assistance. Laptops can be brought to our walk-in center in Bierce Library room 52c. '''Desktops must be brought to the Computer Center building''', located on the corner of Carrol Street and Wolf Ledges}}
 +
 +
 +
 +
[[Category:HOWTO]]

Revision as of 20:05, 19 January 2011

Malware

Malware, short for malicious software, is a software designed to secretly access a computer system without the owner's informed consent. The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code. Although malware can seem intimidating there are many free programs available to assists computer user's of all ability to take action against malware on their computer.

Useful Anti-Malware Software

Below are the three most common programs used at the ZipSupport center to seek out and remove malware on computers. Click on any link for further information about the specific program as well as a location on where it can be downloaded.

Steps to Remove Malware

Step One: Safe Mode

The first step to removing any malware software is to boot the computer into Safe Mode. While the computer is starting up you must hit the F8 key. This should bring up a black screen displaying the advanced boot options that looks like this:

AdvancedBootOptions.gif

Select the option for "Safe Mode with Networking This will boot the computer into safe mode and allow you to have access to the internet. Safe Mode is a special way for Windows to load when there is a system-critical problem that interferes with the normal operation of Windows. The purpose of Safe Mode is to allow you to troubleshoot Windows and try to determine what is causing it to not function correctly. Once you have corrected the problem, then you can reboot and Windows will load normally. Once the computer is booted into safe mode you can install and run anti-malware software without interference from the infection on your computer.

Step Two: Install and Run Anti-Malware Software

Now that the computer is in safe mode, you can install your antimalware software. For instructions on how to download/install or use the suggested anti-malware software please see [[[Useful Anti-Malware Software here]]]. Allow the program to run a complete scan so it can identify and remove any traces of malicious software.

Step Three: Reboot

After removing any potential threats to the computer, it is important to restart the computer and let it boot normally into windows. If the computer boots successfully and there are no signs of malware, continue your regular activities on your computer.

Content.png Malware Still Present After Reboot
If there are issues caused by a malware programs that still persist after following these steps please contact the ZipSupport Center for further Assistance. Laptops can be brought to our walk-in center in Bierce Library room 52c. Desktops must be brought to the Computer Center building, located on the corner of Carrol Street and Wolf Ledges