Difference between revisions of "International Student Account"

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== INTERNATIONAL STUDENT PROTOCOL FOR UANET IDs PASSWORD RESETS ==
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<!--== INTERNATIONAL STUDENT PROTOCOL FOR UANET IDs PASSWORD RESETS ==
 
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When a an international student is requesting a UAnet ID and password reset by email, please follow these instructions:
 
When a an international student is requesting a UAnet ID and password reset by email, please follow these instructions:
  
 
# Put comments concerning the UAnet ID in the '''"Full Issue Description"''' of the FootPrints ticket, ie  "Your UAnet id is _________ your password instructions will be emailed to your non-university email account"  or use the drop down description in FootPrints and fill in the ID. <br>
 
# Put comments concerning the UAnet ID in the '''"Full Issue Description"''' of the FootPrints ticket, ie  "Your UAnet id is _________ your password instructions will be emailed to your non-university email account"  or use the drop down description in FootPrints and fill in the ID. <br>
#  Assign ticket to '''International Student UANET Verification'''<br>
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#  Assign ticket to '''International Student UANET Verification''' all team members<br>
 
# When you get a response back that '''"This student is an International Student and you can proceed with the International protocol."'''<br>
 
# When you get a response back that '''"This student is an International Student and you can proceed with the International protocol."'''<br>
 
# Reset the user's password and '''provision their g-mail account'''<br>
 
# Reset the user's password and '''provision their g-mail account'''<br>
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# Log into the [https://sps.uakron.edu/sites/IT/ZipSupport/Lists/Announcements/DispForm.aspx?ID=10&Source=https%3A%2F%2Fsps.uakron.edu%2Fsites%2FIT%2FZipSupport%2Fdefault.aspx Zipsupsa exchange account] and '''Send an email to the student's alternate email address''' - '''NOT the University email''', but directly to the student's alternate email that their password has been changed to their month of birth and last 4 of emplid and that they can log into https://auth.uakron.edu and change their password to what they want it to be.<br>
 
# Log into the [https://sps.uakron.edu/sites/IT/ZipSupport/Lists/Announcements/DispForm.aspx?ID=10&Source=https%3A%2F%2Fsps.uakron.edu%2Fsites%2FIT%2FZipSupport%2Fdefault.aspx Zipsupsa exchange account] and '''Send an email to the student's alternate email address''' - '''NOT the University email''', but directly to the student's alternate email that their password has been changed to their month of birth and last 4 of emplid and that they can log into https://auth.uakron.edu and change their password to what they want it to be.<br>
 
#'''Do not put the ID in the email.'''<br>
 
#'''Do not put the ID in the email.'''<br>
#*Send a carbon copy to [mailto:hm1@uakron.edu Holly Mothes] and to [mailto:marga13@uakron.edu Margaret Canzonetta].<br>
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#*Send a carbon copy to [mailto:rb60@uakron.edu Renee Baker].<br>
 
#'''NOTE:''' You will  have to create challenge questions for the user. AUTH will not allow you to reset password if there are no challenge questions.  AUTH will not allow you to answer all the questions the same.  Please let the student know the answers to the challenge question in the email.<br>
 
#'''NOTE:''' You will  have to create challenge questions for the user. AUTH will not allow you to reset password if there are no challenge questions.  AUTH will not allow you to answer all the questions the same.  Please let the student know the answers to the challenge question in the email.<br>
 
# '''Respond to Footprints ticket''' that password has been reset, the notification email sent and '''close''' the ticket.<br><br>
 
# '''Respond to Footprints ticket''' that password has been reset, the notification email sent and '''close''' the ticket.<br><br>
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[[CATEGORY:UAnetID]][[category:Accounts]]
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[[CATEGORY:UAnetID]][[category:Accounts]]-->

Latest revision as of 20:16, 7 June 2018