Difference between revisions of "Guest Account"

From The University of Akron Support Wiki
Jump to: navigation, search
Line 11: Line 11:
  To request a Guest Account please have the '''sponsor''' visit :<br> '''https://auth.uakron.edu'''.
  To request a Guest Account please have the '''sponsor''' visit :<br> '''https://footprints.uakron.edu/zipaccount/'''.
#Login with your UAnet ID and Password.
#Login with your UAnet ID and Password.
#Go to the Admin Tab
#Go to the Admin Tab

Revision as of 17:17, 21 May 2012


Guest accounts do not have the same privileges as normal UAnetID accounts do. In particular, guest accounts have access to ONLY:

  1. Wireless Access
  2. Windows Logins (On Campus Computers)
  3. VPN Access

Guest accounts DO NOT have access to most services. Examples include:

  1. Exchange email accounts
  2. ZipLine


To request a Guest Account please have the sponsor visit :
  1. Login with your UAnet ID and Password.
  2. Go to the Admin Tab
  3. Choose the Manage Guest Accounts option
  4. Choose the Request new guest account option
  5. Fill in all fields except the EMPLID field (used only for incoming new faculty or staff)
  6. Submit request

Upon receiving the email or memo, designated SUPPORT CENTER staff will then create a guest account and note on the printed email, or memo the date created and the date the Faculty/Staff member is to become active in HR records. The paperwork is filed in either the Faculty/Staff Account file or the "True" Guest Account file by month and year. Upon the creation of a guest account the sponsor will be notified via email or telephone call that the user can contact the SUPPORT CENTER for the password. In special cases the ID and password will be hand delivered to the sponsor. The sponsor will be responsible for maintaining the renewal of the guest account. Once a year the sponsor will receive an email indicating that the guest account will expire in 10 days. At this point the sponsor will have to either renew the account or let it expire.

Special Situations

In special situations it may be necessary to create UA Windows login accounts for special groups, i.e. SA/GA accounts, Distance Learning users, Police Academy users, conference attendees, incoming high school student groups. In these situations, group UA windows login accounts will be created following the same request procedure indicated above but the sponsor may pick up or SUPPORT CENTER personnel will hand deliver to the sponsor the IDs and passwords. The sponsor is still required to provide picture ID for verification when the accounts are picked up or hand delivered. Use this link to request UA Windows login accounts https://footprints.uakron.edu/zipaccount

Instructional Information Designated SUPPORT CENTER personnel and a backup designee will be processing ALL guest accounts. Processing a Guest Account includes:

  1. Verifying that all the information on the request is filled in
  2. Establishing the account
  3. Notifying the sponsor that the user can stop in SUPPORT CENTER, present the necessary ID's and get the print out that has the ID, and password

Any department requesting a guest account is sent the above guidelines. This process has been discussed with the designee in HR, and the designee in LAN. Together they have established the above guidelines and notification process for creating Guest Accounts. If departments request UAnet accounts through HR, the HR designee will verify that all information is correct and then pass the request on to zs-staff@uakron.edu

Converting Established Guests Account

Situations may require that a guest Account that was established in the past may need to be updated or converted to a Faculty/Staff or Student Account.


  1. Support Analyst should request the following information from the user
    • UANet ID, department, phone, soc number/EMPL ID, and date hired.
  2. Inform the user that after a confirmation of their start date with HR that their account will be updated within 24 hours.
  3. They will receive notification of the change via email from the LAN account manager.
  4. Support Analyst will forward the above information to the SUPPORT CENTER primary Guest Account Processor and the backup designee
  5. The Primary Processor will verify that the information is correct with the HR designee.
  6. When all information is confirmed the request will be forwarded to the LAN account manager.
  7. When the Guest Account has been converted the LAN designee will notify the user via email, and copy the SUPPORT CENTER as confirmation that the process is complete.


The above process for converting a Guest Account to a Faculty/Staff account should be followed when a request is received to convert a Student Account to a Student/Staff Account.

Staff/Student Accounts

Staff will need their accounts changed to enable them to take classes. Use the above conversion process when a request is received.

Special Note

At no time should the email address or phone number of the internal personnel, i.e. LAN account manager, HR designee be given out to a user or requestor.
If a contact is requested, the SUPPORT CENTER Primary Processor or backup designee’s phone number can be given to the user/requestor.

Adding Guest Informtation

Add Guest Account information:
First Name: ______________________________________ *Required
Middle Name: ____________________________________
Last Name: ______________________________________ *Required

In the Street Address area:

Sponsor Name/Title/ Department
Sponsor Building/rm/ phone # ( 330/972-XXXX)
Guests’ Address: Street
City/State/Zip Code

Phone Number: Use the Guest’s personal phone number

Selected Expiration Date:Month/Day/Year
Email System:

Student System (use this for non employee’s)
Exchange System (for incoming employees)


  1. First and last name fields are mandatory. Middle names are not necessary but appreciated.
  2. All three sponsor fields are mandatory. The sponsor is the mechanism that allows for guest accounts.
  3. The user phone field is mandatory.
  4. The sponsor will provide an approximate time that they want the account to be live. Put in a date that is two days past the provided time.
  5. Email system should always be set to “Student Email System.” On those occasions when an Exchange account is needed,management will create and manage the account.
  6. Choose submit, the system will generate several user IDs. For standardization, choose the one that closely resembles the 1st initial, last initial and a 2 digit number.
  7. Generate the account.
  8. Print the generated page, attach to the guest account form and file in the guest account request folder.
  9. Provide the account ID to the sponsor, the user can then call the SUPPORT CENTER for the password.

See Also

UAnet Accounts and Passwords