Difference between revisions of "Guest Account"

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==Special Note==
 
==Special Note==
At no time should the email address or phone number of the internal personnel, i.e. LAN account manager, HR designee be given out to a user or requestor.  If a contact is requested, the SUPPORT CENTER Primary Processor or backup designee’s phone number can be given to the user/requestor
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At no time should the email address or phone number of the internal personnel, i.e. LAN account manager, HR designee be given out to a user or requestor.  If a contact is requested, the SUPPORT CENTER Primary Processor or backup designee’s phone number can be given to the user/requestor.
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===Adding Guest Informtation===
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Add Guest Account information:
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First Name:    ______________________________________*Required
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Middle Name:  ______________________________________
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Last Name:    ______________________________________*Required
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In the Street Address area:
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              Sponsor Name/Title/ Department
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              Sponsor  Building/rm/ phone # (  330/972-XXXX)
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              Guests’ Address:    street/City/State/zipcode
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Phone Number: Use the Guest’s
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Selected  Expiration Date:  Month    Day    Year
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Email System:  Student  System (use this for non employee’s)
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                Exchange System (for incoming employees)
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1. First and last name fields are mandatory. Middle names are not necessary but appreciated.
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2. All three sponsor fields are mandatory. The sponsor is the mechanism that allows for guest accounts.
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3. The user phone field is mandatory.
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4. The sponsor will provide an approximate time that they want the account to be live. Put in a date that is two days
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        past the provided time.
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5. Email system should always be set to “Student Email System.” On those occasions when an Exchange account is needed,
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        management will create and manage the account.
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6. Choose submit, the system will generate several user  IDs.  For standardization, choose the one that closely resembles
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        the 1st initial, last initial and a 2 digit number.
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7. Generate the account. 
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8. Print  the generated page, attach to the guest account form and file in the guest account request folder.
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9. Provide the account ID to the sponsor, the user can then call the Support Center for the password.
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==See Also==
 
==See Also==
 
[[UAnet Accounts and Passwords]]
 
[[UAnet Accounts and Passwords]]

Revision as of 20:23, 25 February 2010

GUEST ACCOUNT NOTES

Guest accounts do not have the same privileges as normal UAnetID accounts do. In particular, guest accounts have access to ONLY:

  1. Wireless Access
  2. Windows Logins (On Campus Computers)
  3. VPN Access

Guest accounts DO NOT have access to most services. Examples include:

  1. Exchange email accounts
  2. ZipLine

GUEST ACCOUNT APPLICATION

Guest Accounts shall be issued for 1 year and will follow these guidelines:

  1. All Guest Accounts requires a Faculty, Staff or Departmental sponsor
  2. To request a Guest Account, the Sponsor must send the following user information to zs-staff@uakron.edu or print and return this form to Zip Support Center, +3501
    User's name: ___________________________________
    Address: ___________________________________
    Phone number: ___________________________________
    Start Date: ___________________________________
    End Date: ___________________________________
    Association with The University of Akron: (check/fill in one)
    ___ Visiting professor working with_______________
    ___ Visiting staff member from "sister institution"
    ___ Visiting student working with ________________
    ___ Special class participant
    ___ Consultant
    ___ Temporary Employee
    ___ WEBCT
    ___ Other affiliation ________________________________
    Sponsor's name: ____________________________
    Sponsor's department ____________________________
    Sponsor's Campus address: ____________________________
    Sponsor's Campus phone number: _______________________
  3. Upon receiving the email or memo, designated SUPPORT CENTER staff will then create a guest account and note on the printed email, or memo the date created and the date the Faculty/Staff member is to become active in HR records. The paperwork is filed in either the Faculty/Staff Account file or the "True" Guest Account file by month and year.
  4. Upon the creation of a guest account the sponsor will be notified via email or telephone call that the user can come to SUPPORT CENTER and pick up the ID and password. They will need to provide a current picture ID as a form of Identification. In special cases the ID and password will be hand delivered to the sponsor.
  5. SUPPORT CENTER staff will reviewed both Guest Account files weekly to determine:
    • If a visiting participant, "true" Guest Account should be deleted (1 year for creation date) or
    • The Faculty Guest Account should be converted to a permanent account. If the account is for a Faculty/Staff member who will become active in the HR system the designated SUPPORT CENTER staff members will notify LAN when the user should be converted to an active Faculty/Staff account.

Special Situations

In special situations it may be necessary to create guest accounts for special groups, i.e. Distance Learning users, Police Academy users, or an out of town new Faculty/Staff member. In these situations, the Guest Accounts will be created following the same procedure indicated above but the sponsor may pick up or SUPPORT CENTER personnel will hand deliver to the sponsor the IDs and passwords. The sponsor is still required to provide picture ID for verification.

Instructional Information Designated SUPPORT CENTER personnel and a backup designee will be processing ALL guest accounts. Processing a Guest Account includes:

  1. Verifying that all the information on the request is filled in
  2. Establishing the account
  3. Notifying the sponsor that the user can stop in Support Center, present the necessary ID's and get the print out that has the ID, and password

Any department requesting a guest account is sent the above guidelines. This process has been discussed with the designee in HR, and the designee in LAN. Together they have established the above guidelines and notification process for creating Guest Accounts. If departments request UAnet accounts through HR, the HR designee will verify that all information is correct and then pass the request on to zs-staff@uakron.edu

Converting Established Guests Account

Situations may require that a guest Account that was established in the past may need to be updated or converted to a Faculty/Staff or Student Account.

Faculty/Staff

  1. Support Analyst should request the following information from the user
    • UANet ID, department, phone, soc number/EMPL ID, and date hired.
  2. Inform the user that after a confirmation of their start date with HR that their account will be updated within 24 hours.
  3. They will receive notification of the change via email from the LAN account manager.
  4. Support Analyst will forward the above information to the SUPPORT CENTER primary Guest Account Processor and the backup designee
  5. The Primary Processor will verify that the information is correct with the HR designee.
  6. When all information is confirmed the request will be forwarded to the LAN account manager.
  7. When the Guest Account has been converted the LAN designee will notify the user via email, and copy the SUPPORT CENTER as confirmation that the process is complete.

Student

The above process for converting a Guest Account to a Faculty/Staff account should be followed when a request is received to convert a Student Account to a Student/Staff Account.

Staff/Student Accounts

Staff will need their accounts changed to enable them to take classes. Use the above conversion process when a request is received.

Special Note

At no time should the email address or phone number of the internal personnel, i.e. LAN account manager, HR designee be given out to a user or requestor. If a contact is requested, the SUPPORT CENTER Primary Processor or backup designee’s phone number can be given to the user/requestor.

Adding Guest Informtation

Add Guest Account information: First Name: ______________________________________*Required Middle Name: ______________________________________ Last Name: ______________________________________*Required In the Street Address area:

             Sponsor Name/Title/ Department
             Sponsor  Building/rm/ phone # (  330/972-XXXX)
             Guests’ Address:    street/City/State/zipcode

Phone Number: Use the Guest’s

Selected Expiration Date: Month Day Year Email System: Student System (use this for non employee’s)

               Exchange System (for incoming employees)

1. First and last name fields are mandatory. Middle names are not necessary but appreciated. 2. All three sponsor fields are mandatory. The sponsor is the mechanism that allows for guest accounts. 3. The user phone field is mandatory. 4. The sponsor will provide an approximate time that they want the account to be live. Put in a date that is two days

       past the provided time. 

5. Email system should always be set to “Student Email System.” On those occasions when an Exchange account is needed,

       management will create and manage the account.

6. Choose submit, the system will generate several user IDs. For standardization, choose the one that closely resembles

       the 1st initial, last initial and a 2 digit number.

7. Generate the account. 8. Print the generated page, attach to the guest account form and file in the guest account request folder. 9. Provide the account ID to the sponsor, the user can then call the Support Center for the password.


See Also

UAnet Accounts and Passwords