Difference between revisions of "Google Apps Conflicting Accounts"

From The University of Akron Support Wiki
Jump to: navigation, search
Line 1: Line 1:
Accounts with the issue will receive an email like this:
+
<p> If you try and log in to your UA Google Apps account and you are presented with a standard Gmail login page, there are a few easy ways to fix this issue. </p>
 +
# Use that Gmail page to log in to your personal Gmail account. In the top right corner of the screen you'll see your name and a little profile picture to the right (If you don't have a picture associted with your Gmail account, it will be the generic grey outline of a person). Click on the little arrow next to this and you can either add or switch accounts from that menu
 +
# Just log in to that Gmail page with your FULL email address (uanetid@zips.uakron.edu) and then your UA password. This will redirect you to the normal UA login page
 +
# You can clear your cache and cookies on your browser by followig the instructions [[Reset browser | here ]]
  
Hello Google Apps user,<br>
+
<!--Hello Google Apps user,<br>
 
Soon your zips.uakron.edu Google Apps account will be converted and start working more like a full Google Account, giving you access to many more applications from Google. As a byproduct, this will require that an email address is only associated with one account with Google.<br>
 
Soon your zips.uakron.edu Google Apps account will be converted and start working more like a full Google Account, giving you access to many more applications from Google. As a byproduct, this will require that an email address is only associated with one account with Google.<br>
 
You currently have two accounts with Google with identical email addresses:<br><br>
 
You currently have two accounts with Google with identical email addresses:<br><br>
Line 19: Line 22:
 
Thanks,<br><br><br>Your Google Apps administrator
 
Thanks,<br><br><br>Your Google Apps administrator
  
 
+
 
==Additional Information==
 
==Additional Information==
Additional information on this issue can be found at http://www.google.com/support/a/bin/answer.py?hl=en&answer=181874.
+
Additional information on this issue can be found at http://www.google.com/support/a/bin/answer.py?hl=en&answer=181874. -->
 
[[category:Google Apps]]
 
[[category:Google Apps]]

Revision as of 20:20, 19 July 2013

If you try and log in to your UA Google Apps account and you are presented with a standard Gmail login page, there are a few easy ways to fix this issue.

  1. Use that Gmail page to log in to your personal Gmail account. In the top right corner of the screen you'll see your name and a little profile picture to the right (If you don't have a picture associted with your Gmail account, it will be the generic grey outline of a person). Click on the little arrow next to this and you can either add or switch accounts from that menu
  2. Just log in to that Gmail page with your FULL email address (uanetid@zips.uakron.edu) and then your UA password. This will redirect you to the normal UA login page
  3. You can clear your cache and cookies on your browser by followig the instructions here