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Exclaim.png Attention!
The University of Akron will never e-mail you and ask you to disclose or verify your UA password.
If you receive a suspicious e-mail with a link to update your account information, do not click on the link! Instead, report the e-mail to The University of Akron for investigation. Contact information for the Help Desk can be found here.

Notice.png Notice
Passwords expire every 180 days. You can reset the password yourself by following the Password guide or by contacting the Help Desk.

Why Encrypt Email

When you need to protect the privacy of an email message, encrypt it. Encrypting an email message in Outlook means it's converted from readable plain text into scrambled cipher text. Only the recipient who has the private key that matches the public key used to encrypt the message can decipher the message for reading. Any recipient without the corresponding private key, however, sees indecipherable text.

How to Encrypt Email using the Outlook Client

If you are using the Outlook client, you can submit emails like this using the report message tool. If you are using Outlook WebApp: Click the email then click on Junk and it will give you an option to report the email as Phishing/Junk or just block it.

How to Encypt Email Using Outlook Web Client

EncryptedEmail2.png Select New Message.


Select the 3-Dots, Encrypt (Outlook Online).


Select Options, Permission, Encrypt-Only (Outlook for Windows)


Select Options, Encrypt (Outlook for Mac)


You will see the Encrypt notice is now present. You may now draft your email.


If your account has been deactivated due to Phishing

You must understand the following:

  1. How to recognize phishing attacks
    • The phishing email will usually ask for a username and a password
    • The grammar and spelling of the message is often poor
    • The return address is from some "web-administrator" or "email-administrator" address
  2. Settings of the email account must be carefully reviewed, including signature, name, and reply-to address.
  3. The password must be changed and previous password cannot be reused!

You will also be required to enroll in MFA. Information about MFA can be found here:

If you need assistance with any of these points please contact or visit the Help Desk.

Once you have understood these points, contact the Help Desk to have your account reactivated.

Failure to follow any of these items may lead to their account being locked again.

Phishing targeting UA

Fraudulent Example

Verify Your Uakron Account Now

Dear Uakron Account Owner,

This message is from Uakron messaging center to all Uakron email account

owners. We are currently upgrading our data base and e-mail account

center. We are deleting all Uakron email account to create more space for

new accounts.

To prevent your account from closing you will have to update it below so

that we will know that it's a present used account.



Email Username : ......... .....

EMAIL Password : ...............

Date of Birth : ................

Country or Territory : .........


Warning!!! Account owner that refuses to update his or her account within

Seven days of receiving this warning will lose his or her account


Thank you for using Uakron!

Warning Code:VX2G99AAJ


Uakron Team BETA

Additional Information

Additional information regarding a compromised Google Apps account can be found at :