Cisco VPN Client

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Before you install the Cisco VPN Client

If you upgraded your computer from Windows XP to Windows Vista, you will not be able to use the Cisco VPN. Cisco has documented that a clean install of Windows Vista is necessary in order for the utility to properly function.

Save, not open

Exclaim.png Save, then open
You must SAVE the Cisco VPN client before installing it. OPEN may not work

64 bit Windows

If you are using Windows XP 64-bit, you must use the VPN Legacy instructions.

If you are running any Vista 64-bit editions, you will not be able to use the Cisco VPN client at all. Cisco has another tool available ("Any Connect") which may work. At this time, "Any Connect" is unavailable and there is no expected date of when it will be made available to the UA campus.

Getting and installing the Cisco VPN Client Software

Go to FootPrints (Click here to download) You will need to login using your UAnetID and password. You should see an entry for the Cisco VPN files, this includes instructions on how to install the software. Attached to that issue is the setup file (approximately 10Mb). The files can also be obtained in person at one of our ZipSupport Center. Run the installer by advancing through the wizard.
Saveasvpn.jpg Vpnnew1.jpg
The installer may appear to freeze, stating that 5 seconds remain, althrough it sits for several minutes. This happens on certain computers, and you should allow the installer to finish.

Using the Cisco VPN Client

Open the VPN client by opening your start menu, and selecting Cisco Systems VPN Client. The client will have an icon of a yellow padlock. Vpnnew0.jpg


After installing the Cisco VPN client, launch the client and you will see this screen: Vpnnew2.jpg

Vpnnew3.jpg

To disconnect just double-click on the lock icon in the tray and click on disconnect

Error Messages

Here is a good list of error codes you may receive with the VPN Client: http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf


Error 2738 on Windows Vista If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:

  1. Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
  2. type: cd %systemroot%\system32
  3. type: regsvr32 vbscript.dll


Error 442 To work around error 442, try the following steps to resolve the issue:

  1. Open "Network and Sharing Center".
  2. Select "Manage Network Connections".
  3. Enable the Virtual Adapter ("VA"—Cisco VPN Adapter).
  4. Right-click on Cisco VPN Adapter and select "Diagnose" from the context menu.
  5. Select "Reset the network adapter Local Area Connection X".


If this procedure does not work, run the following command from the command prompt:

reg add HLKM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REGDWORD /d 0 /f


Then reboot.


This resolves the issue until Vista reports a duplicate IP address again. Follow the preceding steps to resolve it again.


If that doesn't work, run the following from cmd.

reg add HKLM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REG_DWORD /d 0 /f


Error Message 1721 On Windows Vista You are most likely receiving this error message because you are using a 64 bit version of Windows Vista. To Check:

  1. Click Start and go to Computer.
  2. Right Click Computer and Go To Properties
  3. There should be a category called "System Type." It should say either 32 or 64 bit operating system.
  4. Unfortunately the VPN client does not support 64 bit at this time, if you have 32 bit, please call us at 330-972-6888 for further troubleshooting.



If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via FootPrints for the software.