Difference between revisions of "Cisco VPN Client"

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(Obtaining and installing the Cisco VPN Client)
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To access the file directly, although it is not advised, please click [https://zipline.uakron.edu/psp/portprod/DTS_SOFTWARE/ENTP/h/?tab=DEFAULT here]. You will need to have an active UANet ID and password to log in.
 
To access the file directly, although it is not advised, please click [https://zipline.uakron.edu/psp/portprod/DTS_SOFTWARE/ENTP/h/?tab=DEFAULT here]. You will need to have an active UANet ID and password to log in.
  
== Using the Cisco VPN Client ==
 
Open the VPN client by opening your start menu, and selecting Cisco Systems VPN Client.  The client will have an icon of a yellow padlock.
 
[[Image:vpnnew0.jpg]]
 
  
 +
== Using the Cisco VPN Client for Windows ==
 +
<b>To begin using the Cisco Systems VPN Client:</b><br>
 +
1. After the computer reboots, it places a 'UA VPN' icon on your Desktop<br>
 +
2. Click this icon to start the program<br>
 +
<br>
 +
<b>After launching the client, you will see this screen:</b><br>
 +
<div style="float:left;width:315pc;">
 +
[[Image:vpnnew2.jpg|left|thumb|200px|Client Startup]]
 +
</div>
 +
{{-}}
 +
1. Click the Connect button.<br>
 +
2. Enter your UAnetID and password.<br>
 +
3. It will connect and show the VPN icon in your taskbar near the clock.<br>
 +
<br>
 +
<b>In order to disconnect:</b><br>
 +
<div style="float:left;width:315px;">
 +
[[Image:vpnnew3.jpg|left|thumb|200px|VPN Disconnect]]
 +
</div>
 +
{{-}}
 +
1. Right click the VPN icon in the taskbar.<br>
 +
2. Select Disconnect.<br>
 +
==Using the Cisco VPN client for MAC==
  
After installing the Cisco VPN client, launch the client and you will see this screen:<br>
+
The Mac version is a DMG file. The file should mount automatically but if it does not, click the installation file found in the file location you chose to download it to. Afterwards, you may want to place the installation file in the Recycle Bin.
[[Image:vpnnew2.jpg]]
+
  
[[Image:vpnnew3.jpg]]
+
===Installing the Cisco VPN Client===
  
To disconnect just double-click on the lock icon in the tray and click on disconnect
+
# The application/installer may ask for permission to run. Click/Select ‘Continue’
 +
# At the Cisco Systems VPN client welcome screen click/select ‘Continue’
 +
# Click/Select ‘Continue’ at the License Agreement
 +
# Click/Select ‘Continue’ when the Accept the Terms windows pops up
 +
# Click/Select the drive to install the program to, C:
 +
# Click/Select ‘Continue’
 +
# Click/Select ‘Install’ to install the product
 +
#* You may be prompted to enter your system password, if you are, please do so
 +
# The program will now install, when completed click/select ‘Close’
 +
#* You may need to eject the dmg image by dragging it to the trash can
 +
#* And deleting the vpnclient-darwin-4.9.01.0180-universal-k-9.dmg, by dragging it to the trash can as well.
  
 +
<div style="float:left;width:315px;">
 +
[[Image:Osxvpn_clientinstaller.jpg|left|thumb|200px|VPN Client Install]]
 +
[[Image:Osxvpn_installsuccess.jpg|none|thumb|200px|Successful Install Complete]]
 +
[[Image:Osxvpn_ejectdmgimage.jpg|none|thumb|200px|Eject Install File from Desktop]]
 +
</div>
 +
{{-}}
  
 +
 +
===Starting and Running the Cisco VPN Client===
 +
# Navigate to the Applications File/Folder
 +
# Click/Select ‘Cisco Systems VPN Client’
 +
The client then should appear.
 +
Click ‘Connect’ and when prompted enter your UANet ID and Password
 +
The client will then connect.
 +
 +
<div style=”float:right;width:315px;”>
 +
[[image:Osxvpn_inappsfolder.jpg|left|thumb|100px|VPNClient]]
 +
[[image:Osxvpn_clientscreen.jpg|none|thumb|100px|Client Running]]
 +
</div>
 +
{{-}}
 +
 +
===Disconnecting the Cisco VPN Client===
 +
To disconnect click ‘disconnect’ on the client screen.
 +
 +
 +
== Configuring the VPN client ==
 +
These steps should not be necessary, as the client will be auto configured on install.  If you need to configure the client for UAs network, you can read the instructions [[Cisco_VPN_Client_(Configuring)|here.]]
  
 
== Troubleshooting ==
 
== Troubleshooting ==
Here is a good list of error codes you may receive with the VPN Client:
+
==='''VPN Client says it installed, but cannot be found on your computer'''===
[http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf]
+
This can occur with the following symptoms:<br><br>
 
+
1. Package extracts and then immediately disappears (no installation occurs)<br>
 +
2. Your computer does not restart after the installation process<br>
 +
3. You cannot find the VPN client in the Start Menu or anywhere on your computer for that matter<br>
 +
<br>
 +
A common cause of this issue is an antivirus program that does not like the Cisco VPN installer. The easiest way to get around this is to temporarily disable your antivirus software, and then attempt to install the VPN client. Many antivirus programs have an option to disable it until the next restart. This would be ideal as the VPN client restarts your computer at the completion of the installation. When your computer reboots, your antivirus should be back on and the VPN client can be found on the desktop.<br>
 +
<br>
 +
Another cause of this can be the display resolution on the computer. The Cisco client cannot be installed unless the resolution is at least 800x600. Anything less than this will cause the program to crash. This can be an issue with some netbooks, older computers, and computers without proper display drivers installed. If your computer is not capable of obtaining a higher resolution, you may need to try an alternative method of connection. A possible workaround for advanced users with another machine available is to establish a remote desktop connection to the computer in question and install it from there.
  
 
==='''Error 2738 on Windows Vista'''===
 
==='''Error 2738 on Windows Vista'''===
Line 32: Line 92:
 
# type:  cd %systemroot%\system32
 
# type:  cd %systemroot%\system32
 
# type:  regsvr32 vbscript.dll
 
# type:  regsvr32 vbscript.dll
 
 
==='''Error 442'''===
 
To work around error 442, try the following steps to resolve the issue:
 
# Open "Network and Sharing Center".
 
# Select "Manage Network Connections".
 
# Enable the Virtual Adapter ("VA"—Cisco VPN Adapter).
 
# Right-click on Cisco VPN Adapter and select "Diagnose" from the context menu.
 
# Select "Reset the network adapter Local Area Connection X".
 
 
 
If this procedure does not work, run the following command from the command prompt:
 
reg add HLKM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REGDWORD /d 0 /f
 
 
 
Then reboot.
 
 
 
This resolves the issue until Vista reports a duplicate IP address again. Follow the preceding steps to resolve it again.
 
 
 
If that doesn't work, run the following from cmd.
 
reg add HKLM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REG_DWORD /d 0 /f
 
 
 
==='''Error Message 1721 On Windows Vista'''===
 
You are most likely receiving this error message because you are using a 64 bit version of Windows Vista. To Check:
 
# Click Start and go to Computer.
 
# Right Click Computer and Go To Properties
 
# There should be a category called "System Type." It should say either 32 or 64 bit operating system.
 
# Unfortunately the VPN client does not support 64 bit at this time, if you have 32 bit, please call us at 330-972-6888 for further troubleshooting.
 
  
 
===Error 442: failed to enable virtual adapter.===
 
===Error 442: failed to enable virtual adapter.===
  
Resolution
+
Resolution<br>
  
1. Try rebooting the computer and then try connecting again
+
1. Try rebooting the computer and then try connecting again<br><br>
  
2. Uninstall and reinstall
+
2. Uninstall and reinstall<br>
- Control Panel - Programs and Features
+
- Control Panel - Programs and Features<br>
- Select Partners Cisco Systems VPN Client and select uninstall
+
- Select Partners Cisco Systems VPN Client and select uninstall<br>
- Restart the computer
+
- Restart the computer<br>
- Then load the client again.
+
- Then load the client again.<br>
  
3. Another possible fix for this Cisco bug is to perform the following steps:
+
3. Another possible fix for this Cisco bug is to perform the following steps:<br>
- Control Panel - Network and Internet
+
- Control Panel - Network and Internet<br>
- Open Network and Sharing Center
+
- Open Network and Sharing Center<br>
- Open Network Connection Manager
+
- Open Network Connection Manager<br>
- Enable the virtual adapter ("Cisco VPN Adapter")
+
- Enable the virtual adapter ("Cisco VPN Adapter")<br>
- Right click on it and select "Diagnose"
+
- Right click on it and select "Diagnose"<br>
- Select Fix
+
- Select Fix<br>
  
 
===Error 413: User Authentication Failed===
 
===Error 413: User Authentication Failed===
  
Resolution
+
Resolution<br>
If the user receives this error message before being prompted to put in their password:
+
If the user receives this error message before being prompted to put in their password:<br>
1. Close the Cisco VPN Client, re-launch and try again.
+
1. Close the Cisco VPN Client, re-launch and try again.<br>
2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)
+
2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)<br><br>
  
If the user receives this error message after putting in their password:
+
If the user receives this error message after putting in their password:<br>
1. The User will need to contact their admin for a password issue.  
+
1. The User will need to contact their admin for a password issue. <br>
----
+
----<br><br>
  
 
If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via [https://footprints.uakron.edu FootPrints] for the software.
 
If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via [https://footprints.uakron.edu FootPrints] for the software.

Revision as of 19:54, 14 October 2009

Content.png Vista 64 Bit Notice
This operating system cannot connect to the VPN using the Cisco Client or the built-in client. Users may want to use VPNC instead.


Obtaining and installing the Cisco VPN Client

The VPN client can now be found in Zipline under the Home use software downloads section of Zipline. The file can also be obtained from the ZipSupport Center. You will need a USB flash drive, or other portable media to obtain the file.

To access the file directly, although it is not advised, please click here. You will need to have an active UANet ID and password to log in.


Using the Cisco VPN Client for Windows

To begin using the Cisco Systems VPN Client:
1. After the computer reboots, it places a 'UA VPN' icon on your Desktop
2. Click this icon to start the program

After launching the client, you will see this screen:

Client Startup


1. Click the Connect button.
2. Enter your UAnetID and password.
3. It will connect and show the VPN icon in your taskbar near the clock.

In order to disconnect:

VPN Disconnect


1. Right click the VPN icon in the taskbar.
2. Select Disconnect.

Using the Cisco VPN client for MAC

The Mac version is a DMG file. The file should mount automatically but if it does not, click the installation file found in the file location you chose to download it to. Afterwards, you may want to place the installation file in the Recycle Bin.

Installing the Cisco VPN Client

  1. The application/installer may ask for permission to run. Click/Select ‘Continue’
  2. At the Cisco Systems VPN client welcome screen click/select ‘Continue’
  3. Click/Select ‘Continue’ at the License Agreement
  4. Click/Select ‘Continue’ when the Accept the Terms windows pops up
  5. Click/Select the drive to install the program to, C:
  6. Click/Select ‘Continue’
  7. Click/Select ‘Install’ to install the product
    • You may be prompted to enter your system password, if you are, please do so
  8. The program will now install, when completed click/select ‘Close’
    • You may need to eject the dmg image by dragging it to the trash can
    • And deleting the vpnclient-darwin-4.9.01.0180-universal-k-9.dmg, by dragging it to the trash can as well.
VPN Client Install
Successful Install Complete
Eject Install File from Desktop



Starting and Running the Cisco VPN Client

  1. Navigate to the Applications File/Folder
  2. Click/Select ‘Cisco Systems VPN Client’

The client then should appear. Click ‘Connect’ and when prompted enter your UANet ID and Password The client will then connect.

VPNClient
Client Running


Disconnecting the Cisco VPN Client

To disconnect click ‘disconnect’ on the client screen.


Configuring the VPN client

These steps should not be necessary, as the client will be auto configured on install. If you need to configure the client for UAs network, you can read the instructions here.

Troubleshooting

VPN Client says it installed, but cannot be found on your computer

This can occur with the following symptoms:

1. Package extracts and then immediately disappears (no installation occurs)
2. Your computer does not restart after the installation process
3. You cannot find the VPN client in the Start Menu or anywhere on your computer for that matter

A common cause of this issue is an antivirus program that does not like the Cisco VPN installer. The easiest way to get around this is to temporarily disable your antivirus software, and then attempt to install the VPN client. Many antivirus programs have an option to disable it until the next restart. This would be ideal as the VPN client restarts your computer at the completion of the installation. When your computer reboots, your antivirus should be back on and the VPN client can be found on the desktop.

Another cause of this can be the display resolution on the computer. The Cisco client cannot be installed unless the resolution is at least 800x600. Anything less than this will cause the program to crash. This can be an issue with some netbooks, older computers, and computers without proper display drivers installed. If your computer is not capable of obtaining a higher resolution, you may need to try an alternative method of connection. A possible workaround for advanced users with another machine available is to establish a remote desktop connection to the computer in question and install it from there.

Error 2738 on Windows Vista

If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:

  1. Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
  2. type: cd %systemroot%\system32
  3. type: regsvr32 vbscript.dll

Error 442: failed to enable virtual adapter.

Resolution

1. Try rebooting the computer and then try connecting again

2. Uninstall and reinstall
- Control Panel - Programs and Features
- Select Partners Cisco Systems VPN Client and select uninstall
- Restart the computer
- Then load the client again.

3. Another possible fix for this Cisco bug is to perform the following steps:
- Control Panel - Network and Internet
- Open Network and Sharing Center
- Open Network Connection Manager
- Enable the virtual adapter ("Cisco VPN Adapter")
- Right click on it and select "Diagnose"
- Select Fix

Error 413: User Authentication Failed

Resolution
If the user receives this error message before being prompted to put in their password:
1. Close the Cisco VPN Client, re-launch and try again.
2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)

If the user receives this error message after putting in their password:
1. The User will need to contact their admin for a password issue.




If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via FootPrints for the software.