Difference between revisions of "Cisco VPN Client"

From The University of Akron Support Wiki
Jump to: navigation, search
(Starting and Running the Cisco VPN Client)
Line 61: Line 61:
[[image:Osxvpn_clientscreen.jpg|none|thumb|100px|Client Running]]
[[image:Osxvpn_clientscreen.jpg|none|thumb|100px|Client Running]]
===Disconnecting the Cisco VPN Client===  
===Disconnecting the Cisco VPN Client===  

Revision as of 19:35, 13 May 2009

Content.png Vista64 and Windows7 32/64-bit
These operating systems cannot currently connect to the VPN using the Cisco Client or the built-in client. Advanced computer users may wish to try VPNC, but this method is completely unsupported. Windows7 32bit users will need to look at these instructions.

Obtaining and installing the Cisco VPN Client

Greencheck.png Cisco System VPN Client Software via Footprints
[Download for WINDOWS]

[Download for OSX]

Go to FootPrints (Click here to download) You will need to login using your UAnetID and password. You should see an entry for the Cisco VPN files, this includes instructions on how to install the software. Attached to that issue is the setup file (approximately 10Mb). The files can also be obtained in person at one of our ZipSupport Center. The installer may appear to freeze, stating that 5 seconds remain, although it sits for several minutes. This happens on certain computers, and you should allow the installer to finish.

Using the Cisco VPN Client for Windows

Open the VPN client by opening your start menu, and selecting Cisco Systems VPN Client. The client will have an icon of a yellow padlock.

After installing the Cisco VPN client, launch the client and you will see this screen:

To disconnect just double-click on the lock icon in the tray and click on disconnect

Using the Cisco VPN client for MAC

The MAC version is a dmg file. Once the file is downloaded it is a mountable if it does not do this automatically, you may have to do this manually by clicking on the vpnclient-darwin- file on the desktop. The file will be present after the install and may need to be moved to the trash bin.

Once the files are downloaded from Footprints start the dmg file.

Installing the Cisco VPN Client

  1. The application/installer may ask for permission to run. Click/Select ‘Continue’
  2. At the Cisco Systems VPN client welcome screen click/select ‘Continue’
  3. Click/Select ‘Continue’ at the License Agreement
  4. Click/Select ‘Continue’ when the Accept the Terms windows pops up
  5. Click/Select the drive to install the program to, C:
  6. Click/Select ‘Continue’
  7. Click/Select ‘Install’ to install the product
    • You may be prompted to enter your system password, if you are, please do so
  8. The program will now install, when completed click/select ‘Close’
    • You may need to eject the dmg image by dragging it to the trash can
    • And deleting the vpnclient-darwin-, by dragging it to the trash can as well.

Starting and Running the Cisco VPN Client

  1. Navigate to the Applications File/Folder
  2. Click/Select ‘Cisco Systems VPN Client’

The client then should appear. Click ‘Connect’ and when prompted enter your UANet ID and Password The client will then connect.

Client Running

Disconnecting the Cisco VPN Client

To disconnect click ‘disconnect’ on the client screen.

Configuring the VPN client

These steps should not be nessesary, as the client will be auto configured on install. If you need to configure the client for UAs network, you can read the instructions here.


Here is a good list of error codes you may receive with the VPN Client: http://www.ucl.ac.uk/is/roamnet/troubleshooting_vpn-errordict.pdf

VPN Client says it installed, but cannot be found on your computer

This can occur with the following symptoms:

1. Packages extracts and then immediately says its in the Start Menu (no installation occurs)
2. Your computer does not restart after the installation process
3. You cannot find the VPN client in the Start Menu or anywhere on your computer for that matter

The probable cause of this issue is an antivirus program that does not like the Cisco VPN installer. The easiest way to get around this is to temporarily disable your antivirus software, and then attempt to install the VPN client. Many antivirus programs have an option to disable it until the next restart. This would be ideal as the VPN client restarts your computer at the completion of the installation. When your computer reboots, your antivirus should be back on and the VPN client can be found in the Start Menu.

NOTE: At this time, the most well known antivirus program that causes this issue is Norton Antivirus.

Error 2738 on Windows Vista

If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:

  1. Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
  2. type: cd %systemroot%\system32
  3. type: regsvr32 vbscript.dll

Error 442

To work around error 442, try the following steps to resolve the issue:

  1. Open "Network and Sharing Center".
  2. Select "Manage Network Connections".
  3. Enable the Virtual Adapter ("VA"—Cisco VPN Adapter).
  4. Right-click on Cisco VPN Adapter and select "Diagnose" from the context menu.
  5. Select "Reset the network adapter Local Area Connection X".

If this procedure does not work, run the following command from the command prompt:

reg add HLKM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REGDWORD /d 0 /f

Then reboot.

This resolves the issue until Vista reports a duplicate IP address again. Follow the preceding steps to resolve it again.

If that doesn't work, run the following from cmd.

reg add HKLM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REG_DWORD /d 0 /f

Error Message 1721 On Windows Vista

You are most likely receiving this error message because you are using a 64 bit version of Windows Vista. To Check:

  1. Click Start and go to Computer.
  2. Right Click Computer and Go To Properties
  3. There should be a category called "System Type." It should say either 32 or 64 bit operating system.
  4. Unfortunately the VPN client does not support 64 bit at this time, if you have 32 bit, please call us at 330-972-6888 for further troubleshooting.

Error 442: failed to enable virtual adapter.


1. Try rebooting the computer and then try connecting again

2. Uninstall and reinstall - Control Panel - Programs and Features - Select Partners Cisco Systems VPN Client and select uninstall - Restart the computer - Then load the client again.

3. Another possible fix for this Cisco bug is to perform the following steps: - Control Panel - Network and Internet - Open Network and Sharing Center - Open Network Connection Manager - Enable the virtual adapter ("Cisco VPN Adapter") - Right click on it and select "Diagnose" - Select Fix

Error 56: Unable to start the Cisco Systems Inc. VPN Service

I opened a TAC case and followed the tips provided to no avail. He was a very friendly and timely person (nothing intended against Cisco Support in this post, just wanted to share my fix). The last tip I got was to re-image.

I fixed it by uninstalling Cisco, rebooting, and deleting all Cisco registry keys (do at your own risk and be careful of key words that have Cisco in them ie. ccISCore, Francisco, etc). Then reinstalling.

Error 413: User Authentication Failed

Resolution If the user receives this error message before being prompted to put in their password: 1. Close the Cisco VPN Client, re-launch and try again. 2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)

If the user receives this error message after putting in their password: 1. The User will need to contact their admin for a password issue.

If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via FootPrints for the software.