Difference between revisions of "Cisco VPN Client"

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== Before you install the Cisco VPN Client ==
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{{Yellowbox|Vista64 and Windows7 32/64| These operating systems cannot currently connect to the VPN using the Cisco Client or the built-in client.  Advanced computer users may wish to try VPNC, but this method is completely unsupported}}
If you upgraded your computer from Windows XP to Windows Vista, you will not be able to use the Cisco VPN. Cisco has documented that a clean install of Windows Vista is necessary in order for the utility to properly function.
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{{redbox|Anti-Virus Confilicts|Currently Avast Anti-virus detects the Cisco VPN client as a virus and will not install}}
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===Save, not open===
 
{{redbox|Save, then open|You must SAVE the Cisco VPN client before installing it. OPEN may not work}}
 
===64 bit Windows===
 
If you are using Windows XP 64-bit, you must use the [[VPN Legacy]] instructions.
 
  
If you are running any Vista 64-bit editions, you will not be able to use the Cisco VPN client at all. Cisco has another tool available ("Any Connect") which may work. At this time, "Any Connect" is unavailable and there is no expected date of when it will be made available to the UA campus.
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== Obtaining and installing the Cisco VPN Client ==
 
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== Getting and installing the Cisco VPN Client Software ==
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Go to [https://footprints.uakron.edu/MRcgi/MRlogin.plex?DL=136757DA1 FootPrints (Click here to download)]
 
Go to [https://footprints.uakron.edu/MRcgi/MRlogin.plex?DL=136757DA1 FootPrints (Click here to download)]
 
You will need to login using your UAnetID and password.
 
You will need to login using your UAnetID and password.
 
You should see an entry for the Cisco VPN files, this includes instructions on how to install the software.
 
You should see an entry for the Cisco VPN files, this includes instructions on how to install the software.
 
Attached to that issue is the setup file (approximately 10Mb).  
 
Attached to that issue is the setup file (approximately 10Mb).  
The files can also be obtained in person at one of our [[ZipSupport Center]].  Run the installer by advancing through the wizard.  <br>[[Image:saveasvpn.jpg]] [[Image:vpnnew1.jpg]]<br> The installer may appear to freeze, stating that 5 seconds remain, althrough it sits for several minutes.  This happens on certain computers, and you should allow the installer to finish.
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The files can also be obtained in person at one of our [[ZipSupport Center]].  The installer may appear to freeze, stating that 5 seconds remain, although it sits for several minutes.  This happens on certain computers, and you should allow the installer to finish.
  
 
== Using the Cisco VPN Client ==
 
== Using the Cisco VPN Client ==
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To disconnect just double-click on the lock icon in the tray and click on disconnect
 
To disconnect just double-click on the lock icon in the tray and click on disconnect
  
== Error Messages ==
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== Troubleshooting ==
 
Here is a good list of error codes you may receive with the VPN Client:
 
Here is a good list of error codes you may receive with the VPN Client:
 
[http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf]
 
[http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf]
  
  
'''Error 2738 on Windows Vista'''
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==='''Error 2738 on Windows Vista'''===
 
If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:
 
If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:
 
# Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
 
# Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
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'''Error 442'''
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==='''Error 442'''===
 
To work around error 442, try the following steps to resolve the issue:
 
To work around error 442, try the following steps to resolve the issue:
 
# Open "Network and Sharing Center".
 
# Open "Network and Sharing Center".
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'''Error Message 1721 On Windows Vista'''
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==='''Error Message 1721 On Windows Vista'''===
 
You are most likely receiving this error message because you are using a 64 bit version of Windows Vista. To Check:
 
You are most likely receiving this error message because you are using a 64 bit version of Windows Vista. To Check:
 
# Click Start and go to Computer.
 
# Click Start and go to Computer.
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# Unfortunately the VPN client does not support 64 bit at this time, if you have 32 bit, please call us at 330-972-6888 for further troubleshooting.
 
# Unfortunately the VPN client does not support 64 bit at this time, if you have 32 bit, please call us at 330-972-6888 for further troubleshooting.
  
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===Error 442: failed to enable virtual adapter.===
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Resolution
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1. Try rebooting the computer and then try connecting again
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2. Uninstall and reinstall
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- Control Panel - Programs and Features
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- Select Partners Cisco Systems VPN Client and select uninstall
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- Restart the computer
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- Then load the client again.
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3. Another possible fix for this Cisco bug is to perform the following steps:
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- Control Panel - Network and Internet
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- Open Network and Sharing Center
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- Open Network Connection Manager
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- Enable the virtual adapter ("Cisco VPN Adapter")
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- Right click on it and select "Diagnose"
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- Select Fix
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===Error 56: Unable to start the Cisco Systems Inc. VPN Service===
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I opened a TAC case and followed the tips provided to no avail. He was a very friendly and timely person (nothing intended against Cisco Support in this post, just wanted to share my fix). The last tip I got was to re-image.
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I fixed it by uninstalling Cisco, rebooting, and deleting all Cisco registry keys (do at your own risk and be careful of key words that have Cisco in them ie. ccISCore, Francisco, etc). Then reinstalling.
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===Error 413: User Authentication Failed===
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Resolution
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If the user receives this error message before being prompted to put in their password:
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1. Close the Cisco VPN Client, re-launch and try again.
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2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)
  
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If the user receives this error message after putting in their password:
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1. The User will need to contact their admin for a password issue.
 
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Revision as of 21:39, 15 January 2009

Content.png Vista64 and Windows7 32/64
These operating systems cannot currently connect to the VPN using the Cisco Client or the built-in client. Advanced computer users may wish to try VPNC, but this method is completely unsupported


Obtaining and installing the Cisco VPN Client

Go to FootPrints (Click here to download) You will need to login using your UAnetID and password. You should see an entry for the Cisco VPN files, this includes instructions on how to install the software. Attached to that issue is the setup file (approximately 10Mb). The files can also be obtained in person at one of our ZipSupport Center. The installer may appear to freeze, stating that 5 seconds remain, although it sits for several minutes. This happens on certain computers, and you should allow the installer to finish.

Using the Cisco VPN Client

Open the VPN client by opening your start menu, and selecting Cisco Systems VPN Client. The client will have an icon of a yellow padlock. Vpnnew0.jpg


After installing the Cisco VPN client, launch the client and you will see this screen: Vpnnew2.jpg

Vpnnew3.jpg

To disconnect just double-click on the lock icon in the tray and click on disconnect


Troubleshooting

Here is a good list of error codes you may receive with the VPN Client: http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf


Error 2738 on Windows Vista

If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:

  1. Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
  2. type: cd %systemroot%\system32
  3. type: regsvr32 vbscript.dll


Error 442

To work around error 442, try the following steps to resolve the issue:

  1. Open "Network and Sharing Center".
  2. Select "Manage Network Connections".
  3. Enable the Virtual Adapter ("VA"—Cisco VPN Adapter).
  4. Right-click on Cisco VPN Adapter and select "Diagnose" from the context menu.
  5. Select "Reset the network adapter Local Area Connection X".


If this procedure does not work, run the following command from the command prompt:

reg add HLKM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REGDWORD /d 0 /f


Then reboot.


This resolves the issue until Vista reports a duplicate IP address again. Follow the preceding steps to resolve it again.


If that doesn't work, run the following from cmd.

reg add HKLM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REG_DWORD /d 0 /f


Error Message 1721 On Windows Vista

You are most likely receiving this error message because you are using a 64 bit version of Windows Vista. To Check:

  1. Click Start and go to Computer.
  2. Right Click Computer and Go To Properties
  3. There should be a category called "System Type." It should say either 32 or 64 bit operating system.
  4. Unfortunately the VPN client does not support 64 bit at this time, if you have 32 bit, please call us at 330-972-6888 for further troubleshooting.

Error 442: failed to enable virtual adapter.

Resolution

1. Try rebooting the computer and then try connecting again

2. Uninstall and reinstall - Control Panel - Programs and Features - Select Partners Cisco Systems VPN Client and select uninstall - Restart the computer - Then load the client again.

3. Another possible fix for this Cisco bug is to perform the following steps: - Control Panel - Network and Internet - Open Network and Sharing Center - Open Network Connection Manager - Enable the virtual adapter ("Cisco VPN Adapter") - Right click on it and select "Diagnose" - Select Fix


Error 56: Unable to start the Cisco Systems Inc. VPN Service

I opened a TAC case and followed the tips provided to no avail. He was a very friendly and timely person (nothing intended against Cisco Support in this post, just wanted to share my fix). The last tip I got was to re-image.

I fixed it by uninstalling Cisco, rebooting, and deleting all Cisco registry keys (do at your own risk and be careful of key words that have Cisco in them ie. ccISCore, Francisco, etc). Then reinstalling.

Error 413: User Authentication Failed

Resolution If the user receives this error message before being prompted to put in their password: 1. Close the Cisco VPN Client, re-launch and try again. 2. If step 1 doesn't work, please reboot and try again. (note: this has worked in several cases)

If the user receives this error message after putting in their password: 1. The User will need to contact their admin for a password issue.


If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via FootPrints for the software.