Difference between revisions of "Cisco VPN Client"

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You should see an entry for the Cisco VPN files, this includes instructions on how to install the software.
 
You should see an entry for the Cisco VPN files, this includes instructions on how to install the software.
 
Attached to that issue is the setup file (approximately 10Mb).  
 
Attached to that issue is the setup file (approximately 10Mb).  
The files can also be obtained in person at one of our [[ZipSupport Center]].
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The files can also be obtained in person at one of our [[ZipSupport Center]].  Run the installer by advancing through the wizard.  <br>[[Image:vpnnew1.jpg]]<br> The installer may appear to freeze, stating that 5 seconds remain, althrough it sits for several minutes.  This happens on certain computers, and you should allow the installer to finish.
  
 
== Using the Cisco VPN Client ==
 
== Using the Cisco VPN Client ==
After installing the Cisco VPN client, launch the client and you will see this screen:
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Open the VPN client by opening your start menu, and selecting Cisco Systems VPN Client.  The client will have an icon of a yellow padlock.
[[Image:VPN_main.gif]]
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[[Image:vpnnew0.jpg]]
  
Click on the New button for a new profile.
 
Click on Group Authentication and use the group name: '''Zipnet''' and the password is '''zippy'''
 
{{Box Note |If you experience issues with the host "vpn.uakron.edu" try using "130.101.26.149". Note that with "130.101.26.149" you will only have access to on campus resources. External sites/systems will not function (ie: AIM, Google, youtube,etc).
 
  
There are known issues with this setup in regards to some library systems (such as OhioLink and Oreilly Books Online). These issues are being reviewed by our networking teams.
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After installing the Cisco VPN client, launch the client and you will see this screen:
 
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[[Image:vpnnew2.jpg]]
}}
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Now click on the transport tab.
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Click on Enable Transport Tunneling and click on IPSec over UDP (NAT/PAT) Then click on the save button.
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[[Image:VPN_create_new.gif]][[Image:VPN_create_new_transport.gif]]
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After saving the profile, highlight the profile and click on connect. In the authentication box enter University username and password.
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[[Image:VPN_UAnet.gif]]
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[[Image:vpnnew3.jpg]]
  
You will see the securing communication channel and the window will minimize once negotiation is complete. To disconnect just double-click on the lock icon in the tray and click on disconnect
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To disconnect just double-click on the lock icon in the tray and click on disconnect
  
 
== Error Messages ==
 
== Error Messages ==

Revision as of 16:21, 6 June 2008

Before you install the Cisco VPN Client

If you upgraded your computer from Windows XP to Windows Vista, you will not be able to use the Cisco VPN. Cisco has documented that a clean install of Windows Vista is necessary in order for the utility to properly function.

If you are running any Vista 64-bit editions, you will not be able to use the Cisco VPN client at all. Cisco has another tool available ("Any Connect") which may work. At this time, "Any Connect" is unavailable and there is no expected date of when it will be made available to the UA campus.

Getting and installing the Cisco VPN Client Software

Go to FootPrints (Click here to download) You will need to login using your UAnetID and password. You should see an entry for the Cisco VPN files, this includes instructions on how to install the software. Attached to that issue is the setup file (approximately 10Mb). The files can also be obtained in person at one of our ZipSupport Center. Run the installer by advancing through the wizard.
Vpnnew1.jpg
The installer may appear to freeze, stating that 5 seconds remain, althrough it sits for several minutes. This happens on certain computers, and you should allow the installer to finish.

Using the Cisco VPN Client

Open the VPN client by opening your start menu, and selecting Cisco Systems VPN Client. The client will have an icon of a yellow padlock. Vpnnew0.jpg


After installing the Cisco VPN client, launch the client and you will see this screen: Vpnnew2.jpg

Vpnnew3.jpg

To disconnect just double-click on the lock icon in the tray and click on disconnect

Error Messages

Here is a good list of error codes you may receive with the VPN Client: http://www.ucl.ac.uk/is/roamnet/vpn-errordict.pdf


Error 2738 on Windows Vista If you receive an error "Internal Error 2738", try these directions to potentially resolve the issue:

  1. Run a command prompt in administrator mode (Start/All Programs/Accessories/ right click on Command Prompt, select Run As Administrator)
  2. type: cd %systemroot%\system32
  3. type: regsvr32 vbscript.dll


Error 442 To work around error 442, try the following steps to resolve the issue:

  1. Open "Network and Sharing Center".
  2. Select "Manage Network Connections".
  3. Enable the Virtual Adapter ("VA"—Cisco VPN Adapter).
  4. Right-click on Cisco VPN Adapter and select "Diagnose" from the context menu.
  5. Select "Reset the network adapter Local Area Connection X".


If this procedure does not work, run the following command from the command prompt:

  • reg add HLKM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REGDWORD /d 0 /f


Then reboot.


This resolves the issue until Vista reports a duplicate IP address again. Follow the preceding steps to resolve it again.


If that doesn't work, run the following from cmd.

  • reg add HKLM\System\CurrentControlSet\Services\Tcpip\Parameters /v ArpRetryCount /t REG_DWORD /d 0 /f



If you need help in acquiring the client, please contact the ZipSupport Center @ 330/972-6888 or by Submitting a request via FootPrints for the software.