Blackberry Email Access

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Blackberry

Blackberry Support (University Owned)

Requirements:

  • Must be a Blackberry 8830
  • Must have unlimited data plan
  • Must have a UAnet account with and Exchange mailbox
  • The mail account must NOT be forwarded to another address
  • Must have access to a windows machine (on the Uanet domain) with Outlook setup

Procedure:

  1. Telecommunications orders the Blackberry
  2. Telecommunications opens a ticket to the LAN group to add the client to the Blackberry exchange server
  3. Telecommunications activates the Blackberry and sends it to the Distributed Technology Services (ITS) technician who will setup the Blackberry
  4. The technician schedules an appointment to come to the client’s office. During this visit the client must sign on to the Windows computer and the necessary software will be installed. This process takes approximately 45 to 60 minutes.

Blackberry Support (Personally Owned)

Requirements:

  • Must be a Blackberry 8830
  • Must have unlimited data plan
  • Must have a Uanet account with an Exchange mailbox
  • The mail account must NOT be forwarded to another address
  • Must have access to a windows machine (on the Uanet domain) with Outlook setup

Procedure:

  1. The client calls the Support Desk at 330-972-6888 and asks them to open a ticket to the LAN group to add the client to the Blackberry exchange server
  2. The LAN group forwards the ticket to the Blackberry Smart Phone group who will setup the Blackberry
  3. The technician schedules an appointment to come to the client’s office. During this visit the client must sign on to the Windows computer and the necessary software will be installed. This process takes approximately 45 to 60 minutes.