Difference between revisions of "Blackberry Email Access"

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(Blackberry Support (University Owned))
 
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Additional Blackberry support information can be found at the ITS Training Site [http://www.uakron.edu/its/learning/training/SmartPhone.php here]
 
==Blackberry==
 
==Blackberry==
  
 
===Blackberry Support (University Owned)===
 
===Blackberry Support (University Owned)===
 
''Requirements:''
 
''Requirements:''
*Must be a Blackberry 8830
 
 
*Must have unlimited data plan
 
*Must have unlimited data plan
*Must have a UAnet account with and Exchange mailbox
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*Must have a UANET account with an Exchange mailbox
 
*The mail account must NOT be forwarded to another address
 
*The mail account must NOT be forwarded to another address
*Must have access to a windows machine (on the Uanet domain) with Outlook setup
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Procedure:
''Procedure:''
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#Telecommunications orders the Blackberry
 
#Telecommunications orders the Blackberry
#Telecommunications opens a ticket to the LAN group to add the client to the Blackberry exchange server
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#Telecommunications opens a ticket to the Server Administration group to add the client to the Blackberry Exchange Server (BES)
 
#Telecommunications activates the Blackberry and sends it to the Distributed Technology Services (ITS) technician who will setup the Blackberry
 
#Telecommunications activates the Blackberry and sends it to the Distributed Technology Services (ITS) technician who will setup the Blackberry
#The technician schedules an appointment to come to the client’s office. During this visit the client must sign on to the Windows computer and the necessary software will be installed. This process takes approximately 45 to 60 minutes.
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#The technician calls the client’s office to setup a time to meet or walks them through setting up the phone
  
 
===Blackberry Support (Personally Owned)===
 
===Blackberry Support (Personally Owned)===
 
''Requirements:''
 
''Requirements:''
*Must be a Blackberry 8830
 
 
*Must have unlimited data plan
 
*Must have unlimited data plan
*Must have a Uanet account with an Exchange mailbox
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*Must have ENTERPRISE DATA PLAN
 +
*Must have a UANET account with an Exchange mailbox
 
*The mail account must NOT be forwarded to another address
 
*The mail account must NOT be forwarded to another address
*Must have access to a windows machine (on the Uanet domain) with Outlook setup
 
 
Procedure:
 
Procedure:
#The client calls the Support Desk at 330-972-6888 and asks them to open a ticket to the LAN group to add the client to the Blackberry exchange server
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#The client calls the Support Desk at 330-972-6888 and asks them to open a ticket to the Server Administration  group to add the client to the Blackberry exchange server
#The LAN group forwards the ticket to the Blackberry Smart Phone group who will setup the Blackberry
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#The Server Administration group forwards the ticket to the Blackberry Smart Phone group who will setup the Blackberry
#The technician schedules an appointment to come to the client’s office. During this visit the client must sign on to the Windows computer and the necessary software will be installed. This process takes approximately 45 to 60 minutes.
+
#The technician calls the client’s office to setup a time to meet or walks them through setting up the phone
  
[[Category:HOWTO]]
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[[Category:BlackBerry]][[category:Smartphone]]
[[Category:Email]]
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[[Category:Handhelds]]
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Latest revision as of 12:09, 24 May 2013

Additional Blackberry support information can be found at the ITS Training Site here

Blackberry

Blackberry Support (University Owned)

Requirements:

  • Must have unlimited data plan
  • Must have a UANET account with an Exchange mailbox
  • The mail account must NOT be forwarded to another address

Procedure:

  1. Telecommunications orders the Blackberry
  2. Telecommunications opens a ticket to the Server Administration group to add the client to the Blackberry Exchange Server (BES)
  3. Telecommunications activates the Blackberry and sends it to the Distributed Technology Services (ITS) technician who will setup the Blackberry
  4. The technician calls the client’s office to setup a time to meet or walks them through setting up the phone

Blackberry Support (Personally Owned)

Requirements:

  • Must have unlimited data plan
  • Must have ENTERPRISE DATA PLAN
  • Must have a UANET account with an Exchange mailbox
  • The mail account must NOT be forwarded to another address

Procedure:

  1. The client calls the Support Desk at 330-972-6888 and asks them to open a ticket to the Server Administration group to add the client to the Blackberry exchange server
  2. The Server Administration group forwards the ticket to the Blackberry Smart Phone group who will setup the Blackberry
  3. The technician calls the client’s office to setup a time to meet or walks them through setting up the phone