Norton VPN whitelist
A very common cause for VPN connectivity issues can be traced to software firewall products. These instructions will permit your software firewall to connect to our VPN server. Adding an exception to Norton Anti-Virus with Internet Security can be achieved by following this procedure.
Begin by opening the Norton program window by double clicking on the icon
in your system tray (in the lower left of your screen near your clock). Next,
you will need to click on Options and then Norton Internet Security
Next, you will need to click on Personal Firewall and Trust Control
and then click on the Trusted tab. Click the Add button.
Add the IP address for the VPN server.
Next, Click the Ok button
Lastly, click the OK button to apply the settings. After closing the Security Center, you should now be able to connect to the VPN