International Student Account

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INTERNATIONAL STUDENT PROTOCOL FOR UANET IDs PASSWORD RESETS

When a an international student is requesting a UAnet ID and password reset by email, please follow these instructions:

  1. Put comments concerning the UAnet ID in the "Full Issue Description" of the FootPrints ticket, ie "Your UAnet id is _________ your password instructions will be emailed to your non-university email account" or use the drop down description in FootPrints and fill in the ID.
  2. Assign ticket to International Student UANET Verification all team members
  3. When you get a response back that "This student is an International Student and you can proceed with the International protocol."
  4. Reset the user's password and provision their g-mail account
    • Sign in to https://auth.uakron.edu student's account and using lower case letters change the password to the student's MONTH of birth and LAST 4 DIGITS of the Student ID. (example: june2856)
  5. If their birthday month is May (which is the only short month) put the month twice (example: maymay2856) otherwise put the month once, october1209.
  6. Log into the Zipsupsa exchange account and Send an email to the student's alternate email address - NOT the University email, but directly to the student's alternate email that their password has been changed to their month of birth and last 4 of emplid and that they can log into https://auth.uakron.edu and change their password to what they want it to be.
  7. Do not put the ID in the email.
  8. NOTE: You will have to create challenge questions for the user. AUTH will not allow you to reset password if there are no challenge questions. AUTH will not allow you to answer all the questions the same. Please let the student know the answers to the challenge question in the email.
  9. Respond to Footprints ticket that password has been reset, the notification email sent and close the ticket.

USE THIS EMAIL TEMPLATE FOR THE NOTIFICATION (ex. joe@sbcglobal.net) Copy and paste this example into an email. Add the user's name and MAKE SURE TO USE the challenge question answers listed below.

SUBJECT: FROM THE UNIVERSITY OF AKRON SUPPORT DESK

[International Student Name]:

The password for your UAnet ID was recently reset.

Please change this password by going to https://auth.uakron.edu. Log in using your Uanet ID and your month of birth (spelled out in full in lower case letters) followed immediately by the last 4 digits of your Student ID number as the password. If your birthday falls in May please use the following example . Example: maymay1234. If your birthday falls in any other month as an example use october1234.

Click on Password Tab. Click change the password of this Uanet ID. In this same area you can Reset your challenge questions. In order to change your password for you we had to set your challenge questions first. Below are the challenge questions and answers that were created.

What is your favorite food: chicken
What is your favorite sport: soccer
What is your favorite color: purple
What is your favorite vacation location: hawaii
What is your favorite musical instrument: flute
What is your favorite vegetable: peas

EVERYTHING IS LOWER CASE

University of Akron Support Center