Help Desk

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The Help Desk provides free tech support and troubleshooting help with your computing needs by phone, email, or in-person in Bierce Library and the Computer Center.

Locations

We have two locations

  • Our main location is at the Computer Center located at 185 Carroll Street
  • We also have a location in Bierce Library. In the library, we are located on the first floor, across from the main entrance.


Notice.png University Map
You can view a map of Campus by clicking this link.

Contact Us

For information on contacting us please visit Contact us.

Hours

Spring Semester 2020 Hours (Bierce Library):

Monday - Thursday 7:00am to 9:00pm
Friday 7:00am to 5:30pm
Saturday 9:00am to 5:30pm
Sunday 12:00pm to 9:00pm

We are always open and ready to help anytime that Bierce Library is open. To view Bierce Library's hours click this link.


Spring Semester 2020 Hours (Computer Center):

Monday - Friday 8:00am to 4:30pm
Saturday & Sunday Closed

Who We Help

  • To use the Help Desk, you must have a valid UANet ID

What We Do

  • Assistance with computing issues ranging from email to software to hardware issues.
  • Immediate help to reset your password.
  • Find answers to common computing questions easily online.
  • Free computer virus evaluation, detection and removal.
  • Hardware troubleshooting and repair.
  • Free diagnosis for computer problems, with recommendations for repair if needed.
  • Full installation, repair and data recovery services.
  • Phone and email support available seven days a week.
  • Free diagnosis for computer problems, with recommendations for repair if needed.
  • Full installation, repair and data recovery services.