From The University of Akron Support Center Wiki
FootPrints is a ticket tracking system that is utilized by the University of Akron Information Technology Department.
It tracks both opened and closed tickets and provides communication between departments. Students, staff and faculty can login and check up on the status of a ticket if one is not sent to their email address.
The link is http://footprints.uakron.edu
Requests can also be easily sent to firstname.lastname@example.org, to submit an IT related service request.
Other uses of FootPrints
FootPrints is used by a number of departments and groups throughout the University. Most of these other uses are for internal tracking purposes and are not available for public viewing. Some of these other uses include:
- Laptop Checkouts
- Judicial Affairs
- Survey Response Tracking
- Associated Student Government
- Residence Life & Housing
Requesting Use of the FootPrints system
If you think you may have a need for your University sponsored organization or department, please contact email@example.com with a summary of your request.
In general there are no charges associated with FootPrints development.
Attaching a File to a Ticket
- Open/Create a Ticket
- In the Attachments section Click/Select Attach Files
- Click/Select Browse
- Navigate and select the file you wish to attach.
- Click/Select Open
- Click/Select Go
The file(s) is/are attached.
A single attachment can not be more than 50,000kb.
The overall server quota will be listed.