Blackberry Email Access

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Additional Blackberry support information can be found at the ITS Training Site here

Blackberry

Blackberry Support (University Owned)

Requirements:

  • Must have unlimited data plan
  • Must have a UANET account with an Exchange mailbox
  • The mail account must NOT be forwarded to another address

Procedure:

  1. Telecommunications orders the Blackberry
  2. Telecommunications opens a ticket to the Server Administration group to add the client to the Blackberry Exchange Server (BES)
  3. Telecommunications activates the Blackberry and sends it to the Distributed Technology Services (ITS) technician who will setup the Blackberry
  4. The technician calls the client’s office to setup a time to meet or walks them through setting up the phone

Blackberry Support (Personally Owned)

Requirements:

  • Must have unlimited data plan
  • Must have ENTERPRISE DATA PLAN
  • Must have a UANET account with an Exchange mailbox
  • The mail account must NOT be forwarded to another address

Procedure:

  1. The client calls the Support Desk at 330-972-6888 and asks them to open a ticket to the Server Administration group to add the client to the Blackberry exchange server
  2. The Server Administration group forwards the ticket to the Blackberry Smart Phone group who will setup the Blackberry
  3. The technician calls the client’s office to setup a time to meet or walks them through setting up the phone