The University of Akron Support Center Wiki - Recent changes [en]

User:Jvl2

Jvl2 — Fri, 20 Nov 2009 17:02:08 GMT

New user account

New page

Site of Sites

Kmira — Thu, 19 Nov 2009 19:20:17 GMT

Financials:

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	\|- bgcolor=#F0F0F0		\|- bgcolor=#F0F0F0
	! Instance !! Description !! Created / Refreshed !! App Version !! Tools Version		! Instance !! Description !! Created / Refreshed !! App Version !! Tools Version
-	\|-
-	~~\| [http://gecko.uakron.edu:12219/fsdmo89/signon.html FSDMO89] \|\| v8.9 Demo \|\| ? \|\| 8.9 \|\| 8.49.09~~
	\|-		\|-
	\| [https://uadevl-fs.uakron.edu/fssys/signon.html FSSYS] \|\| v9 User Testing \|\| 10/24/09 \|\| 9.0 \|\| 8.49.20		\| [https://uadevl-fs.uakron.edu/fssys/signon.html FSSYS] \|\| v9 User Testing \|\| 10/24/09 \|\| 9.0 \|\| 8.49.20

Cisco Clean Access

Dew22 — Thu, 19 Nov 2009 00:11:38 GMT

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	Q. How do I login?		Q. How do I login?

-	A: ~~There are 2 ways to login:~~	+	A: Right click Clean Access in the taskbar and select Login.
-		+
-	1.	+
-		+
-	~~The~~ Clean Access ~~Agent will automatically display a popup when you connect~~ the ~~the network wired or wirelessly. Enter your DWU username and password to login.~~	+
-	2.	+
-		+
-	~~When you attempt to access a URL (i.e. www.google.com) in a web browser, you will be re-directed to a login webpage. Enter your DWU username~~ and ~~password to login~~.	+

	Q: I do not see the Clean Access Agent popup?		Q: I do not see the Clean Access Agent popup?

VPNC

Dew22 — Thu, 19 Nov 2009 00:05:08 GMT

updated troubleshooting section

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	3. Change this number to <b>0</b>.<br>		3. Change this number to <b>0</b>.<br>
	4. Save everything and connect again.		4. Save everything and connect again.
		+	===Network Adapter Not Available in Connection Editor===
		+	The driver software may have not installed properly or there may be another unforeseen problem with the setup. It is best if you update to the latest driver software for the device. Closing VPNC and download the latest drive from [[http://gozips.uakron.edu/~dew22/du.exe this link]]. Once downloaded, install JUST the TAP-Win32 Virtual Ethernet Adapter. You may uncheck all the rest prior to clicking the Next button. This will update the driver software and when you reopen VPNC, you should be able to select a Network Interface from the Connection Editor.
	===Once Connected, The Internet Does Not Work===		===Once Connected, The Internet Does Not Work===
	We have found the likely cause of this to be an issue with your Internet Service Provider. You may [[Contact_us\| contact us]] to see if we can troubleshoot your issue but it is unlikely it is a problem with your computer or the campus network.		We have found the likely cause of this to be an issue with your Internet Service Provider. You may [[Contact_us\| contact us]] to see if we can troubleshoot your issue but it is unlikely it is a problem with your computer or the campus network.

VPN Setup

Dew22 — Wed, 18 Nov 2009 23:56:08 GMT

updated download box

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	===Windows and OSX===		===Windows and OSX===
	====All versions====		====All versions====
-	{{Greenbox\|Download VPN Software\|[[Cisco VPN Client\|Click here for VPN Access (Windows XP ~~and~~ Vista ~~32 bit/~~Mac OSX)]]	+	{{Greenbox\|Download VPN Software\|[[Cisco VPN Client\|Click here for VPN Access [Windows XP] [Windows Vista 32bit] [Windows 7 32bit] [Mac OSX]]]
-	[[VPNC\| Click here for VPN Access (Windows Vista ~~64 bit)~~]]}}	+	[[VPNC\| Click here for VPN Access [Windows Vista 64bit]]]}}

Email

Rwb9 — Wed, 18 Nov 2009 22:08:07 GMT

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	#* You can select an action for managing the email on the Google Apps server <br>”keep The University of Akron Mail’s copy in the Inbox” is the default setting		#* You can select an action for managing the email on the Google Apps server <br>”keep The University of Akron Mail’s copy in the Inbox” is the default setting
	# Click/Select <b>Save Changes</b>		# Click/Select <b>Save Changes</b>
-	[[Image:Mailforwardinggmail.jpg]]	+	[[Image:Mailforwardinggmail.jpg]]<br><br><br><br>
		+	===Forwarding Exchange E-Mail===

		+	<b>1)</b> Go to [https://gozips.uakron.edu https://auth.uakron.edu/] ('''no www''')<br>
		+	<b>2)</b> Log in with your UANet ID and Password<br>
		+	<b>3)</b> Select the "Email" button<br>
		+	[[Image:Forward-email1.jpg]]<br>
		+	<b>4)</b> Scroll down until you see the following section<br>
		+	[[Image:Forward-email2.JPG]]<br>
		+	<b>5)</b> Click on the "Forward Mail" button<br>
		+	<b>6)</b> Type in the desired email address to have your mail forwarded to<br>
		+	<b>7)</b> Click on "Forward My E-Mail"<br><br>
		+
		+	{{Yellowbox\|Forwarding your email will force your UA email account to stop receiving messages. Your email will simply redirect to the address you specify. If you choose to remove your forward, all future emails will go to your UA email address.\|}}<br><br>
	===Configuring Webmail Spam Settings===		===Configuring Webmail Spam Settings===

User:Icb4

Icb4 — Sun, 15 Nov 2009 02:52:52 GMT

New user account

New page

User:Als131

Als131 — Sat, 14 Nov 2009 19:25:30 GMT

New user account

New page

User:OpaqueWyvern

OpaqueWyvern — Sat, 14 Nov 2009 10:53:33 GMT

New user account

New page

Network Printer - Mac Setup

Baf16 — Fri, 13 Nov 2009 18:54:34 GMT

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	=== NOTES ===		=== NOTES ===
	For HP printers, use the HP Jetdirect - Socket protocol unless a different protocol is specified.		For HP printers, use the HP Jetdirect - Socket protocol unless a different protocol is specified.
		+	[[CATEGORY:Public Printers]]

Installing Network Printer

Baf16 — Fri, 13 Nov 2009 18:35:48 GMT

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	'''''Note: The following guide is for adding network printers to University computers only'''''		'''''Note: The following guide is for adding network printers to University computers only'''''

		+	For Mac users who need to configure a network printer on Snow Leopard (10.6), consult the [[Network Printer - Mac Setup]] page.
		+
		+	For Windows users, use the following instructions.
	#Click on “Start” button		#Click on “Start” button
	#Select “Printers and Faxes”		#Select “Printers and Faxes”

Network Printer -Mac Setup

Baf16 — Fri, 13 Nov 2009 18:13:42 GMT

moved [[Network Printer -Mac Setup]] to [[Network Printer - Mac Setup]]

New page

Network Printer -Mac Setup

Baf16 — Fri, 13 Nov 2009 18:05:02 GMT

How to setup network printers on Snow Leopard

New page

Apples new version of OSX (10.6 - Snow Leopard) lacks native support for many existing printers. Use the following method for connecting your Mac to a department's network printer where the IP address is known.

= Setup Instructions =

=== Collect Information ===
Collect information about the printer you are trying to configure. You will need to know the following...
*Manufacturer
*Model
*IP Address

=== Check for Support ===
Check to see if your printer is supported by looking at the following webpage.
[http://support.apple.com/kb/HT3669 Mac OS X v10.6: Printer and scanner software]

=== Download Software Update ===
Next, download the software update from the following webpage for your printer's brand.
[http://support.apple.com/kb/HT1370 Mac OS X 10.5: Included printer drivers]

=== Install Software Update ===
After the software update has finished downloading, click on the disk image file (.dmg) to install it. Follow the prompts till the installation process is complete.

=== Configure Printer ===
Configure the printer on your computer.
#Click on the Apple in the top-left-corner.
#Click on System Preferences.
#Click on Print & Fax
#Click on the plus sign found at the bottom of the printer list to add a printer.

#Select the protocol from the Protocol drop-down list.
#Enter the printer's IP adress in the address field.
#Leave the Queue field blank.
#Enter a name for the printer in the Name field that you will recognize.
#Location field is optional.
#The driver for the printer is selected in the Print Using field. Leave it at its default selection.
#Click Add.

=== Test Printer ===
Test the printer to ensure that it is working.
#Send a test document to the printer.
#If the document prints successfully, setup is complete.
#If document does not print or the printer prints computer code instead, try a different printer driver.
#Change the printer driver by selecting the printer from the list in Print & Fax.
#Click on Options & Supplies.
#Click the Driver tab.
#Select a new driver from the Print Using drop-down list.
#Test the printer again.
#Repeat until the correct driver is selected or none of the drivers work.

=== NOTES ===
For HP printers, use the HP Jetdirect - Socket protocol unless a different protocol is specified.