Wireless Quickticket
From The University of Akron Support Center Wiki
This article is intended for University of Akron technical support staff. If you require assistance in setting up a wireless profile for campus please see Wireless Setup.
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Wireless Quickticket
Before you start to fill out a ticket, make certain that the user has a LEAP compatible card (Wireless).
Acquire User Information
Enter in the user's UANETID in the respective field and press enter. At this point, the other fields should either automatically populate, or prompt you with a list of other possible UANETIDs because of the ambiguity of earlier IDs.
Now you will have to fill in the non-populated fields, usually including location, phone number, and details for the computer being setup.
Fill in the Dependent Fields
Leave the title of the ticket as the default "Wireless Setup" and continue on to "Edit Dependent Fields." After you click on the "Edit Dependent Fields" hyperlink a popup window prompt you to enter in the specifics about the user's computer. The important fields include:
- Manufacturer
- Serial Number
- Card Manufacturer
- Platform
- Personal Equipment
- Computer Name
If you are having trouble locating the serial number a particular laptop please see HOWTO:Serial Number Locations
Description
If the wireless setup is a success with the standard utility install simply state: "Setup Wireless: (please append any special circumstances to this install)" in the description field.
Discussion of Special Circumstances
If any special work arounds were used or difficulties were encountered during the setup, please post your findings in the both the work order description and in the Disccussion portion of the HOWTO:Wireless Setup wiki node.
